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Designing Human–Machine Interactions in the Automated City: Methodologies, Considerations, Principles

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Automating Cities

Part of the book series: Advances in 21st Century Human Settlements ((ACHS))

Abstract

Technological progress paves the way to ever-increasing opportunities for automating city services. This spans from already existing concepts, such as automated shuttles at airports, to more speculative applications, such as fully autonomous delivery robots. As these services are being automated, it is critical that this process is underpinned by a human-centred perspective. This chapter provides a framework for future research and practice in this emerging domain. It draws on research from the field of human-computer interaction and introduces a number of methodologies that can be used to structure the process of designing interactions between people and automated urban applications. Based on research case studies, the chapter discusses specific elements that need to be considered when designing human-machine interactions in an urban environment. The chapter further proposes a model for designing automated urban applications and a set of principles to guide their prototyping and deployment.

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Acknowledgements

This research was supported partially by the Australian Government through the Australian Research Council’s Discovery Projects funding scheme (project DP200102604). Elements of this chapter are based on a previously published book by one of the authors (Tomitsch 2018).

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Authors and Affiliations

  1. School of Architecture, Design and Planning, The University of Sydney, Sydney, Australia

    Martin Tomitsch & Marius Hoggenmueller

  2. CAFA Beijing Visual Art Innovation Institute, Beijing, China

    Martin Tomitsch

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  1. Martin Tomitsch
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  2. Marius Hoggenmueller
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Correspondence to Martin Tomitsch .

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Editors and Affiliations

  1. Queensland University of Technology, Brisbane, QLD, Australia

    Brydon T. Wang

  2. School of Civil Engineering, The University of Queensland, St. Lucia, QLD, Australia

    C. M. Wang

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Tomitsch, M., Hoggenmueller, M. (2021). Designing Human–Machine Interactions in the Automated City: Methodologies, Considerations, Principles. In: Wang, B.T., Wang, C.M. (eds) Automating Cities. Advances in 21st Century Human Settlements. Springer, Singapore. https://doi.org/10.1007/978-981-15-8670-5_2

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