Abstract
This paper’s purpose is to investigate the formation patterns of cognitive trust, the mechanisms by which it functions, and the characteristics of its influence on team performance. Toward this end, we present herein a deep computational experiment. We argue that a knowledge-intensive team is a complex adaptive system and that knowledge transfer in interpersonal interaction mediates between cognitive trust and team performance. Agent-based artificial teams, as a possible alternative form of real teams, are built in a computer, which acts as an experimental laboratory for investigating team activities. In particular, the modeling deeply penetrates internal psychological activities. A deep computational experiment is conducted under different internal and external conditions for the artificial team, yielding the following results. (1) Cognitive trust contributes to better team performance, while negative cognitive trust leads to worse team performance. (2) Simple and moderate tasks improve the formation of positive cognitive trust, while difficult tasks increase the formation of negative cognitive trust. The study method and findings presented herein are appropriate for other studies focusing on psychological effects on team, laying the foundations for new ideas for studying team building and team development.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alavi, M., Leidner, D.E.: Review: knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Q. 25(1), 107–136 (2001)
Nordenflycht, A.V.: What is a professional service firm? Toward a theory and taxonomy of knowledge-intensive firms. Acad. Manag. Rev. 35(1), 155–174 (2010)
Erdem, F., Ozen, J., Atsan, N.: The relationship between trust and team performance. Work Study. 52(7), 337–340 (2003)
Yu, Y., Hao, J.X., Dong, X.Y., Khalifa, M.A.: Multilevel model for effects of social capital and knowledge sharing in knowledge-intensive work teams. Int. J. Inf. Manag. 33(5), 780–790 (2013)
Argote, L., Ingram, P.: Knowledge transfer: a basis for competitive advantage in firms. Organ. Behav. Hum. Decis. Process. 82(1), 150–169 (2000)
Levine, S.S., Prietula, M.J.: How knowledge transfer impacts performance: a multi-level model of benefits and liabilities. Organ. Sci. 23(6), 1748–1766 (2012)
Nonaka, I.: A dynamic theory of organizational knowledge creation. Organ. Sci. 5(1), 14–37 (1994)
Argote, L., Ingram, P., Levine, J.M., Moreland, R.L.: Knowledge transfer in organizations: learning from the experience of others. Organ. Behav. Hum. Decis. Process. 82(1), 1–8 (2000)
Levin, D.Z., Cross, R.: The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer. Mana. Sci. 50(11), 1477–1490 (2004)
McAllister, D.J.: Affect-based and cognition-based trust as foundations for interpersonal cooperation in organizations. Acad. Manag. J. 38(1), 24–59 (1995)
Ng, K.Y., Chua, R.Y.J.: Do I contribute more when I trust more? Differential effects of cognition- and affect-based trust. Manag. Organ. Rev. 2(1), 43–66 (2006)
Schaubroeck, J., Lam, S.S., Peng, A.C.: Cognition-based and affect-based trust as mediators of leader behavior influences on team performance. J. Appl. Psychol. 96(4), 863–871 (2011)
Dirks, K.T.: The effects of interpersonal trust on work group performance. J. Appl. Psychol. 84(3), 445 (1999)
Mayer, R.C., Davis, J.H.: The effect of performance appraisal system on trust for management: a field quasi-experiment. J. Appl. Psychol. 84(1), 123–136 (1999)
Lewicki, R.J., Tomlinson, E.C., Gillespie, N.: Models of interpersonal trust development: Theoretical approaches, empirical evidence, and future directions. J. Manag. 32(6), 991–1022 (2006)
Webber, S.S.: Development of cognitive and affective trust in teams. Small Group Res. 39(6), 746–769 (2008)
Zaheer, A., McEvily, B., Perrone, V.: Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organ. Sci. 9(2), 141–159 (1998)
Holland, J.H.: Hidden order: How adaptation builds complexity. Addison Wesley, New York (1996)
Chae, S., Seo, Y., Lee, K.C.: Effects of task complexity on individual creativity through knowledge interaction: a comparison of temporary and permanent teams. Comput. Human Behav. 42(SI), 138–148 (2015)
Majchrzak, A., More, P.H.B., Faraj, S.: Transcending knowledge differences in cross-functional teams. Organ. Sci. 23(4), 951–970 (2012)
Mayer, R.C., Davis, J.H., Schoorman, F.D.: An integrative model of organizational trust. Acad. Manag. Rev. 20(3), 709–734 (1995)
Mayer, R.C.: The reciprocal nature of trust: a longitudinal study of interacting teams. J. Organ. Behav. 26, 625–648 (2005)
Lewicki, R.J., McAllister, D.J., Bies, R.J.: Trust and distrust: new relationships and realities. Acad. Manag. Rev. 23(3), 438–458 (1998)
Elangovan, A.R., Auer-Rizzi, W., Szabo, E.: Why don’t I trust you now? An attributional approach to erosion of trust. J. Manage. Psychol. 22(1), 4–24 (2007)
Das, A., Islam, M.M.: Secured trust: a dynamic trust computation model for secured communication in multi-agent systems. IEEE Trans. Dependable Secur. 9(2), 261–274 (2012)
Lewis, J.D., Weigert, A.: Trust as a social reality. Soc. Forces 63(4), 967–985 (1985)
Acknowledgment
This work was partly supported by the National Natural Science Foundation of China under Grant No.71471028.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer Nature Singapore Pte Ltd.
About this paper
Cite this paper
Hu, D., Dang, Y., Yue, X., Yang, G. (2018). The Effect of Cognitive Trust on Team Performance: A Deep Computational Experiment. In: Chen, J., Yamada, Y., Ryoke, M., Tang, X. (eds) Knowledge and Systems Sciences. KSS 2018. Communications in Computer and Information Science, vol 949. Springer, Singapore. https://doi.org/10.1007/978-981-13-3149-7_14
Download citation
DOI: https://doi.org/10.1007/978-981-13-3149-7_14
Published:
Publisher Name: Springer, Singapore
Print ISBN: 978-981-13-3148-0
Online ISBN: 978-981-13-3149-7
eBook Packages: Computer ScienceComputer Science (R0)