Abstract
Since 2004, eni E&P Division is supporting a program on Knowledge Management (KM). The KM System of the Division, based on Communities of Practice (CoP), aims at helping professionals all over the world to address problems as they occur, and at capitalizing experiences and cases, not to loose precious know how. CoP Members are in contact via mailbox and they can share information and documents working together through a collaborative platform; after a few years of exchange, they recognize that a lot of experiences and cases are treated in the Group, as for instance failures analysis occurred in plants and industrial areas in many countries where our company is involved. These experiences are often kept as “tacit knowledge”, stored in brains, computers, and shelves by the experts who are in charge of the problem. The CoP agreed to make an effort toward changing tacit knowledge into explicit knowledge, collecting cases examined in the past and using them to a better understanding of future developments. A CoP was established to create a network of experts in Corrosion and Materials related topics. This CoP is extended to a number of Companies inside eni Group. Only about 9% of the people active in KM are participating in the materials Community, which is nevertheless one of the most active. CoP members are in real time contact with corrosion engineers in Business Units all over the world, as for instance Congo, Egypt, Tunisia, Australia, Nigeria, Venezuela and many others. About 300 issues were posted in the CoP mailbox since it was established and each obtained two or three answers based on real experience, helping professionals to solve technical problems in a quick and easy way, saving time and money. Sharing of experience is only the beginning; the future challenge for the system is to get all the possible advantages from a better use of knowledge. Important questions are:
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Can we address technical problems from a different point of view with Knowledge Management?
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What are the advantages, if any, of such an approach?
The application of the above philosophy to the management of asset integrity of pipelines seems to be a promising field; KM system can be an useful tool to get a better communication between new technological developments, expert knowledge and operational needs.
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Acknowledgments
The authors thank the KM Team (Filippo Capriotti) for the help in Social Network Analysis and the participants in the ITA Pipeline project (Michele Margarone and Pierpaolo Zonta) for Flow Dynamic, Water Wetting and Failure Analysis data.
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Gabetta, G., Gori, G. (2011). The Use of Knowledge Management to Improve Pipeline Safety. In: Bolzon, G., Boukharouba, T., Gabetta, G., Elboujdaini, M., Mellas, M. (eds) Integrity of Pipelines Transporting Hydrocarbons. NATO Science for Peace and Security Series C: Environmental Security, vol 1. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-0588-3_1
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