Abstract
Enterprise administrators and users can trust Cloud Computing services only if the quality of the Cloud services is superior to what administrators and users expect from their existing private enterprise networks. For this reason, service monitoring and quality management are two key functional areas that can provide the metrics that assure the success of transforming enterprise networks.
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Chang, W.Y., Abu-Amara, H., Sanford, J.F. (2011). Service Monitoring and Quality Assurance2 . In: Transforming Enterprise Cloud Services. Springer, Dordrecht. https://doi.org/10.1007/978-90-481-9846-7_8
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DOI: https://doi.org/10.1007/978-90-481-9846-7_8
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