Abstract
BPR leads to deep redesign of business processes. It was popular during the 1990s basically as a reaction to recession; in those years companies needed to downsize and to better apply IT (Davenport and Short 1990; Cole 1994; Mumford 1994). In reviewing the literature it can be observed how the number of dedicated papers has decreased during the past five years. Hammer and Champy (1993) can be considered ‘the parents’ of BPR developing the first complete pattern to implement BPR.
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Chiarini, A. (2012). Business Process Reengineering. In: From Total Quality Control to Lean Six Sigma. SpringerBriefs in Business. Springer, Milano. https://doi.org/10.1007/978-88-470-2658-2_8
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DOI: https://doi.org/10.1007/978-88-470-2658-2_8
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