Introduction

Abstract

This book is designed for everybody who wants to learn how to manage or to improve existing management skills. A manager is a person who decides what to do and, in part, how to do it. The underlying aim is normally to be as efficient as possible. In the language of most businesses, that means to be as profitable as possible. One may ask how efficiency is defined or what profitability exactly means and how it is measured. Applying a suitable definition and measurement procedure is one skill a manager needs (although this book does not cover it), but there are many more skills required. Examples are how to determine whether a business is developing in the right direction or who should do what. This book aims to teach these kinds of skills. They are taught here in the forms of methods and tools.