Abstract
In this contribution we aim to present a state of the art review of academic literature on e-service quality and customer satisfaction with online services. We illustrate some of the research issues by means of a presentation of an empirical study, performed with respect to an online job-search service, or so-called job board. In addition we develop a number of suggestions for further research.
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Liljander, V., van Riel, A.C.R., Pura, M. (2002). Customer satisfaction with e-services: The case of an online recruitment portal. In: Bruhn, M., Stauss, B. (eds) Electronic Services. Gabler Verlag, Wiesbaden. https://doi.org/10.1007/978-3-8349-4418-4_17
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DOI: https://doi.org/10.1007/978-3-8349-4418-4_17
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