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Analyzing Information Flows in Service Networks

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Dienstleistungsmodellierung

Value chains increasingly rely on the bundling of physical products and services from different providers in networks. More and more, information flows which are needed for communication and coordination cross inter-organizational boundaries. This is especially true for immaterial services and of utmost importance for service management, since the provision of an undisturbed information flow affects the performance of the whole network. In this paper we develop a method for the analysis and design of information flows. Building on the Design Science Research Framework, as a first step in our Design Science project, we show how information flows can be analyzed and measured. The proposed method combines conceptual modeling with concepts from Contingency Theory and Management Cybernetics.

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Authors and Affiliations

  1. Professur für Information Systems Engineering, Johann Wolfgang Goethe-Universität, Mertonstraße 17, 60325, Frankfurt am Main

    Christoph Rosenkranz

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  1. Christoph Rosenkranz
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Correspondence to Christoph Rosenkranz .

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Editors and Affiliations

  1. Universität des Saarlandes, Institut für Wirtschaftsinformatik (IWi) im Deutschen Forschungszentrum für Künstliche Intelligenz (DFKI), Geb. D3 2, Raum 0.27 Stuhlsatzenhausweg 3, 66123, Saarbrücken

    Oliver Thomas

  2. Institut für Wirtschaftsinformatik Gebäude A, Universität Hamburg, Raum A518 Von-Melle-Park 9, 20146, Hamburg

    Markus Nüttgens

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Rosenkranz, C. (2009). Analyzing Information Flows in Service Networks. In: Thomas, O., Nüttgens, M. (eds) Dienstleistungsmodellierung. Physica-Verlag HD. https://doi.org/10.1007/978-3-7908-2099-7_3

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