Abstract
This chapter deals with the key characteristics of the aviation standard. In addition to a strict process orientation, this also includes an orientation of the service provision to the needs of the customers, as well as a strict risk orientation.
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Notes
- 1.
EN 9101:2018 defines the requirements for the preparation, execution and documentation of certification audits in the aerospace industry.
- 2.
See also Fig. 2.2 in Sect. 0.3.
- 3.
PEAR = Process Effectiveness Assessment Report. The form is Form 3 of EN 9101:2018, which can also be downloaded from the IQAG website (http://www.sae.org/iaqg/forms/index.htm).
- 4.
See EN 9100:2018 Subsect. 6.1.
- 5.
CRM = Customer Relationship Management. This type of software serves to manage customer interaction so that, in addition to offers, orders and delivery data, email traffic, customer contacts, meetings and marketing campaigns can also be stored and thus made comprehensible.
References
CEN-CENELEC Management Centre: EN 9101:2018—Quality management systems—Audit requirements for aviation, space and defence organisations. Brussels (2018)
CEN-CENELEC Management Centre: EN 9100:2018—Quality management systems—Requirements for aviation, space and defence organisations. Brussels (2018)
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Hinsch, M. (2020). Key Characteristics of EN 9100:2018. In: Guideline for EN 9100:2018 . Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-61367-2_2
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DOI: https://doi.org/10.1007/978-3-662-61367-2_2
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