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Trust and Trustworthiness in Human Behavior and IT Services - Concepts, Definitions and Relations

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Trustworthy Computing and Services (ISCTCS 2013)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 426))

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Abstract

This paper discusses trust and trustworthiness as human and social phenomena and shows how these concepts can be translated into trust and trustworthiness for IT services, providing an objective measure of IT trustworthiness. In contrast, the user’s trust is subjectively derived from the service trustworthiness in combination with the user’s perceived risk related to the transaction.

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Author information

Authors and Affiliations

  1. School of Software Engineering, Beijing University of Posts and Telecommunications, Beijing, China

    Jørgen Bøegh

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  1. Jørgen Bøegh
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Correspondence to Jørgen Bøegh .

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Editors and Affiliations

  1. Beijing University of Posts and Telecommunications, Beijing, China

    Yuyu Yuan

  2. Beijing University of Posts and Telecommunications, Beijing, China

    Xu Wu

  3. Beijing University of Posts and Telecommunications, Beijing, China

    Yueming Lu

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Bøegh, J. (2014). Trust and Trustworthiness in Human Behavior and IT Services - Concepts, Definitions and Relations. In: Yuan, Y., Wu, X., Lu, Y. (eds) Trustworthy Computing and Services. ISCTCS 2013. Communications in Computer and Information Science, vol 426. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43908-1_31

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  • DOI: https://doi.org/10.1007/978-3-662-43908-1_31

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-43907-4

  • Online ISBN: 978-3-662-43908-1

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