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Smart Services – Analyse von strategischen und operativen Auswirkungen

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Dienstleistungen 4.0

Zusammenfassung

Der vorliegende Beitrag beschäftigt sich mit strategischen und operativen Auswirkungen bei der Erstellung von Smart Service Angeboten. Dazu wird das Smart Service Ökosystem als Bezugsrahmen vorgestellt und die Komponenten dieses Systems sowie ihre Interdependenz erläutert. Unterschiedliche Anwendungsbeispiele zeigen die vielseitigen Einsatzbereiche im individuellen und industriellen Kontext auf.

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Author information

Authors and Affiliations

  1. Dienstleistungsmarketing, RWTH Aachen, Kackertstr. 7, 52072, Aachen, Deutschland

    Prof. Dr. Stefanie Paluch

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  1. Prof. Dr. Stefanie Paluch
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Correspondence to Stefanie Paluch .

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Editors and Affiliations

  1. Universität Basel, Basel, Switzerland

    Manfred Bruhn

  2. Universität Hohenheim , Stuttgart, Germany

    Karsten Hadwich

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Paluch, S. (2017). Smart Services – Analyse von strategischen und operativen Auswirkungen. In: Bruhn, M., Hadwich, K. (eds) Dienstleistungen 4.0. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-17552-8_7

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  • DOI: https://doi.org/10.1007/978-3-658-17552-8_7

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