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Augmented Reality Smart Glasses and Knowledge Management: A Conceptual Framework for Enterprise Social Networks

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Enterprise Social Networks

Abstract

Augmented Reality Smart Glasses are an emerging new wearable technology that integrates virtual information in a user’s view-field. In this article, the authors discuss the opportunities of smart glasses in the context of Enterprise Social Networks (ESN). A proposed conceptual model is developed that demonstrates the underlying mechanisms that drive smart glasses ESN adoption on a firm level. Furthermore, on the individual employee level, the authors propose the antecedents to active and passive use. The theoretical contribution is a comprehensive hierarchical model that extends prior technology acceptance and ESN research. On the managerial front, the article provides guidance to managers who aim at achieving competitive advantages by improving knowledge management through the use of new wearable Augmented Reality technologies.

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Notes

  1. 1.

    In this article, we use the term ‘smart glasses’ as a synonym for Augmented Reality Smart Glasses. However, it is important to note that some manufacturers (e.g., K2) offer products that are branded as ‘smart glasses’ that are basically sunglasses with integrated mp3-payers (i.e., headsets). The definition of smart glasses in the current research excludes these and similar devices without Augmented Reality components.

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Acknowledgements

We gratefully thank Prof. Dr. Young Ro (The University of Michigan-Dearborn) for his valuable feedback on that manuscript and Flavia Munta (The University of Michigan-Dearborn) for research assistance.

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Authors and Affiliations

  1. Universität Bamberg, Bamberg, Deutschland

    Daniel W. E. Hein

  2. University of Michigan-Dearborn, Dearborn, USA

    Dr. Philipp A. Rauschnabel

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Correspondence to Daniel W. E. Hein .

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  1. Bietigheim-Bissingen, Baden-Württemberg, Germany

    Alexander Rossmann

  2. München, Germany

    Gerald Stei

  3. SocialMedia Institute (SMI), Nürtingen, Germany

    Markus Besch

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Hein, D., Rauschnabel, P. (2016). Augmented Reality Smart Glasses and Knowledge Management: A Conceptual Framework for Enterprise Social Networks. In: Rossmann, A., Stei, G., Besch, M. (eds) Enterprise Social Networks. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-12652-0_5

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