Abstract
Enterprise Resource Planning (ERP) systems dominate information technology landscape of many companies. Due to the implement of ERP system for enterprise in different levels, a comprehensive and principled method for evaluating the maturity of ERP customer is eagerly needed to determine and control the risks. As a result, based on the framework of Process and Enterprise Maturity Model (PEMM), which conducts assessment of process management and organizational maturity, and the characteristic of ERP customer, the ERP Customer Capability Maturity Model is discussed in this paper. It has two dimensions, one for process maturity and another for enterprise maturity. In addition, it has four areas, which are initial, managing, standardized and optimizing. It is used to qualitatively describe the maturity of the ERP customer and aims to offer an assessment tool for ERP customer, ERP vendor and consultant firm before they implement ERP system.
This paper is supported by Fundamental Research Funds for the Central Universities (No. K50510060009).
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Acknowledgments
During the writing of this paper, my supervisor, Mr. Haoyu Wen, offered careful guidance and valuable suggestion to me. I want to give my deep gratitude to him. I also get the support of Fundamental Research Funds for the Central Universities (No. K50510060009) and very grateful for his help. Finally, I would like to thank other teachers and my close friends for the considerable time and effort they put on the draft.
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Liu, Zz., Wen, Hy. (2013). Research on ERP Customer Capability Maturity Model Based on PEMM. In: Qi, E., Shen, J., Dou, R. (eds) The 19th International Conference on Industrial Engineering and Engineering Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38442-4_58
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DOI: https://doi.org/10.1007/978-3-642-38442-4_58
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