Abstract
This chapter discusses two systems in the employment services in Lombardy and in Catalonia aimed at providing a relevant eGovernment function to citizens and companies. The cases are the Borsa Lavoro Lombardia (BLL) Portal and the Catalan Services to Employment (SOC) Portal. By analyzing their features we show the differences in the use of ICT (Information and Communication Technologies) and in the employment policies. Although ICT in its innovative forms (service technologies, communications means, etc.) can provide enhanced functions, these are far from being a true improvement of government activities in both Countries. Our experience in National and in EU Projects allows us to outline a comparison between the Italian and the Catalan systems, which operate on very similar economic and social areas.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Coursey, D., & Norris, D. F. (2008). Models of e-government: Are they correct? An empirical assessment. Public Administration Review, 68(3), 523–536.
Lee, J. (2010). 10 year retrospect on stage models of e-government: A qualitative meta-synthesis. Government Information Quarterly, 27, 220–230.
Gauld, R., Goldfinch, S., & Horsburgh, S. (2010). Do they want it? Do they use it? The “Demand-Side” of e-government in Australia and New Zealand. Government Information Quarterly, 27, 177–186.
Shareef, M. A., Kumar, V., Kumar, U., & Dwivedi, Y. K. (2011). e-government adoption model (GAM): Differencing service maturity levels. Government Information Quarterly, 28, 17–35.
Irani, Z., Love, P. E. D., & Jones, S. (2008). Learning lessons from evaluating e-government: Reflexive case experiences that support transformational government. Journal of Strategic Information Systems, 17, 155–164.
Liu, J., Derzsi, Z., Raus, M., & Kipp, A. (2008). e-government project evaluation: An integrated framework. In M. A. Wimmer, H. J. Scholl, & E. Ferro (Eds.), Electronic government, LNCS 5184 (pp. 85–97). Heidelberg: Springer.
Esteves, J., & Joseph, R. C. (2008). A comprehensive framework for the assessment of e-government projects. Government Information Quarterly, 25, 118–132.
Wang, I. S., & Liao, Y. (2008). Assessing e-government systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25, 717–733.
Teo, T. S. H., Srivastava, S. C., & Jiang, L. (2009). Trust and electronic government success: An empirical study. Journal of Management Information Systems, 25(3), 99–131.
Mezzanzanica, M., Lovaglio, P. (2008) Numeri al lavoro. Il sistema statistico del mercato del lavoro: metodologie e modelli di analisi. Quaderni dell’Osservatorio Mercato Del Lavoro 3, Franco Angeli.
Cesarini, M., Fugini, M., Maggiolini, P., Mezzanzanica, M., Salvador Vallès, R. (2009) The neglected problem: How to really Benchmark the effectiveness of ICT based services? A case study. Proceedings of 14th Conference Association Information and Management, (pp. 1–9). Marrakech.
Servei d’Ocupació de Catalunya (2011) Employment service report 2010. Generalitat de Catalunya.
Eurostat 2012, General and regional statistics. Regional labour market statistics. Employment by full-time/part-time and sex, at NUTS levels 1 and 2, Statistical Office of the European Communities. http://epp.eurostat.ec.europa.eu/statistics_explained/index.php/Unemployment_statistics.
Celino, I., Cerizza, D., Cesarini, M., Della Valle, E., de Paoli, F., Estublier, J., Fugini, M.G., Gómez Pérez, A., Kerrigan, M., Guarrera, P., Mezzanzanica, M., Ramìrez, J., Villazon, B., Zhao, G. (2010). SEEMP: A networked marketplace for employment services, semantic technologies for e-government: A European perspective, Part 2 (pp. 151–183). Springer, Heidelberg.
Acknowledgments
We thank M. Cesarini and M. Mezzanzanica for ideas in this chapter.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Fugini, M., Maggiolini, P., Vallès, R.S. (2013). Public Innovative ICT Based Employment Services Success Factors. In: Spagnoletti, P. (eds) Organizational Change and Information Systems. Lecture Notes in Information Systems and Organisation, vol 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37228-5_5
Download citation
DOI: https://doi.org/10.1007/978-3-642-37228-5_5
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37227-8
Online ISBN: 978-3-642-37228-5
eBook Packages: Business and EconomicsBusiness and Management (R0)