Abstract
Business Process Management (BPM) is used by organizations as a method to increase awareness and knowledge of business processes. Although many companies adopt BPM, there is still a notable insecurity of how to set it up in the most effective way. A considerate amount of research concerning partial aspects of BPM adoption has been done, such as the pitfalls of business process modeling. However, up until now hardly any empirical research has been conducted that aims at validating them. In this paper we address this research gap by conducting eleven in-depth interviews with BPM experts from various companies. We use the Grounded Theory approach to qualitatively analyze the data. Our contribution is twofold. First, we derive a conceptual framework showing the insights of BPM adoption by organizations. Second, we use the evidence from the interviews to discuss the pitfalls of business process modeling and show the countermeasures that are taken by companies.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Kettinger, W., Teng, J., Guha, S.: Business process change: A Study of methodologies, techniques, and tools. MIS Quarterly 1(21), 55–80 (1997)
Reijers, H.A., Liman Mansar, S.: Best practices in business process redesign: an overview and qualitaive evaluation of successful redesign heuristics, pp. 283–306 (2005)
Bandara, W., Gable, G., Rosemann, M.: Factors and measures of business process modeling: model building through a multiple case study. European Journal of Information Systems, 347–360 (2005)
Petter, S., DeLone, W., McLean, E.: The Past, Present, and Future of “IS Success”. Journal of the AIS, 341–362 (2012)
Al-Mudimigh, A.: The role and impact of business process management in enterprise systems implementation. Business Process Management Journal 13, 866–874 (2007)
Reijers, H.A., van Wijk, S., Mutschler, B., Leurs, M.: BPM in Practice: Who Is Doing What? In: Hull, R., Mendling, J., Tai, S. (eds.) BPM 2010. LNCS, vol. 6336, pp. 45–60. Springer, Heidelberg (2010)
Indulska, M., Recker, J., Rosemann, M., Green, P.: Business Process Modeling: Current Issues and Future Challenges. In: van Eck, P., Gordijn, J., Wieringa, R. (eds.) CAiSE 2009. LNCS, vol. 5565, pp. 501–514. Springer, Heidelberg (2009)
Bandara, W., Guy, G., Rosemann, M.: Business Process Modeling Success: An Empirically Tested Measurement Model. In: Proc. Int. Conf. on Information Systems, pp.1–20 (2006)
Trkman, P.: The Critical Success Factors of Business Process Management. International Journal of Information Management, 125–134 (2010)
Bandara, W., Alibabaei, A., Aghdasi, M.: Means of achieving Business Process Manage-ment success factors. In: Proc. Mediterranean Conf. on Information Systems (2009)
Rosemann, M.: Potential pitfalls of process modeling: part A. Business Process Management Journal, 249–254 (2006)
Rosemann, M.: Potential pitfalls of process modeling: part B. Business Process Management Journal 12(3), 377–384 (2006)
Lee, A.: A scientific methodology for MIS case studies. Management Information Systems Quarterly, 32–50 (1989)
Yan, R.: Case study research methods, California (1994)
Williams, C.: Research Methods. J. of Business & Economic Research 5(3), 65–72 (2007)
Creswell, J.: Research Design: Qualitative, Quantitative and Mixed Methods Approaches, 2nd edn. SAGE Publications, Thousand Oaks (2003)
Benbasat, I., Goldstein, D., Mead, M.: The Case Research Strategy in Studies of Information Systems. MIS Quarterly 11(3), 369–385 (1987)
Strauss, A., Corbin, J.: Basics of Qualitative Research: Grounded Theory Procedures and Techniques. SAGE Publications (1998)
Spanyi, A.: More for less: the power of process management. Meghan-Kiffer Press (2006)
de Bruin, T., Doebeli, G.: Progressing an Organizational Approach to BPM: Integrating Experience from Industry and Research. In: Proper, E., Harmsen, F., Dietz, J.L.G. (eds.) PRET 2009. LNBIP, vol. 28, pp. 34–49. Springer, Heidelberg (2009)
Richardson, C.: Process Governance Best Practices: Building a BPM Center of Excellence. BPTrends (2006)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Malinova, M., Mendling, J. (2013). A Qualitative Research Perspective on BPM Adoption and the Pitfalls of Business Process Modeling. In: La Rosa, M., Soffer, P. (eds) Business Process Management Workshops. BPM 2012. Lecture Notes in Business Information Processing, vol 132. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36285-9_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-36285-9_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-36284-2
Online ISBN: 978-3-642-36285-9
eBook Packages: Computer ScienceComputer Science (R0)