Abstract
Sustainability cannot be obtained at no charge. This is the first and most fundamental goal conflict we are exposed to after accepting sustainability as a new substantial requirement which all our future decisions and actions will have to fulfill. This article deals with a further goal conflict which is more specific and arises in the field of logistics. The fact that demanding service requirements can restrict our efforts to promote sustainability (and vice versa) is not obvious and has not yet been scrutinized in depth up to now. The article delivers an analysis of the drivers of this conflict and the barriers which have to be removed in order to advance sustainability.
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Bretzke, WR. (2014). Service Quality Versus Sustainability: A New Conflict of Objectives. In: Funk, B., Niemeyer, P., Gómez, J. (eds) Information Technology in Environmental Engineering. Environmental Science and Engineering(). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36011-4_15
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DOI: https://doi.org/10.1007/978-3-642-36011-4_15
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