Abstract
Security and usability are key requirements of e-Government solutions. Security requirements are often met by reliance on smart card technology. In Austria, the open source components MOCCA Local and MOCCA Online facilitate the integration of smart cards into national e-Government applications. While MOCCA Local and MOCCA Online guarantee security, their capability to meet given usability requirements has not been assessed so far.
To bridge this gap, the usability of MOCCA Local and MOCCA Online has been evaluated by means of a usability test. The obtained results show that MOCCA Local and MOCCA Online basically meet given usability requirements. Still, some minor issues have been identified that threaten to reduce the usability of these components.
In this paper we introduce the basic architecture of MOCCA Local and MOCCA Online and present results of the conducted usability test. Based on these results we identify existing usability issues and derive possible improvements.
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Zefferer, T., Krnjic, V. (2012). Towards User-Friendly e-Government Solutions: Usability Evaluation of Austrian Smart-Card Integration Techniques. In: Kő, A., Leitner, C., Leitold, H., Prosser, A. (eds) Advancing Democracy, Government and Governance. EGOVIS/EDEM 2012. Lecture Notes in Computer Science, vol 7452. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-32701-8_9
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DOI: https://doi.org/10.1007/978-3-642-32701-8_9
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