Abstract
DATEV eG products are not only convincing with technical and professional perfection, but also with a design that turns simple usage into a positive experience. In order to achieve the objective of a positive user experience, DATEV eG has long been focused on user-oriented development and user centered design respectively.
The following article offers you an insight into user experience and user centered design at DATEV eG today and points out important milestones on the way from technology-driven development to user centered design. We describe different challenges that needed to be addressed during the change and demonstrate our practical solutions. These solutions encompass methods and tools on the one hand and organizational and personal prerequisites on the other hand. All these measures facilitate enhanced design quality and efficient development of excellent software products with a positive user experience.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Croft, J. (2011). Designer and developer: A case for the hybrid. MIX11, Las Vegas, 12–14 April 2011. http://channel9.msdn.com/Events/MIX/MIX11/EXT07
Hassenzahl, M., Platz, A., Burmester, M., & Lehner, K. (2000). Hedonic and ergonomic quality aspects determine a software’s appeal. In T. Turner, & G. Szwillus (Eds.), Proceedings of the SIGCHI conference on human factors in computing systems (CHI’00) (pp. 201–208). New York: ACM.
Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In J. Ziegler, & G. Szwillus (Eds.), Mensch and Computer 2003. Interaktion in Bewegung (pp. 187–196). Stuttgart/Leipzig: B.G. Teubner.
Laugwitz, B., Held, T., & Schrepp, M. (2008). Construction and evaluation of a user experience questionnaire. In A. Holzinger (Ed.), HCI and usability for education and work (Lecture notes in computer science, Vol. 5298, pp. 63–76). Berlin: Springer.
Nielsen, J., & Landauer, T. (1993). A mathematical model of the finding of usability problems. In Proceedings of the INTERACT’93 and CHI’93 conference on human factors in computing systems (CHI’93) (pp. 206–213). New York: ACM.
Schubert, Ulf (2011). MIX11: Designer and developer: A case for the hybrid. http://www.user-experience-blog.de/archives/2011/04/mix11-designer-and-developer-a.html
Segerståhl, K., & Jokela, T. (2006). Usability of interaction patterns. In CHI’06 extended abstracts on human factors in computing systems (CHI EA’06) (pp. 1301–1306). New York: ACM.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Schubert, U., Groß, M., Pötzsch, S. (2012). User Experience and User-Centered Design at DATEV eG. In: Maedche, A., Botzenhardt, A., Neer, L. (eds) Software for People. Management for Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-31371-4_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-31371-4_10
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-31370-7
Online ISBN: 978-3-642-31371-4
eBook Packages: Business and EconomicsBusiness and Management (R0)