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Modelling User-Centered-Trust (UCT) in Software Systems: Interplay of Trust, Affect and Acceptance Model

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Trust and Trustworthy Computing (Trust 2012)

Part of the book series: Lecture Notes in Computer Science ((LNSC,volume 7344))

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Abstract

Even though trust is a frequently articulated topic in software technology literatures, yet the user centered point of view of trust is hardly discussed. How users perceive the trustworthiness of software systems is not trivial, in fact, if a user cannot trust a program to execute on his behalf, then he should not run it [36]. This paper identifies a potential lack in examination of trust in software systems from user’s perspective and aims to develop a conceptual User-Centered-Trust (UCT) framework to model it. This model integrates both Technology Acceptance Model (TAM) and trust under Theory of Reasoned Action (TRA) nomological network. In order to integrate them, trust has been conceptualized as an attitude towards the usage of the systems having two distinct dimensions: cognitive and affective.

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Authors and Affiliations

  1. Christian Doppler Laboratory for Contextual Interfaces HCI & Usability Unit, ICT&S Center, University of Salzburg, Sigmund-Haffner-Gasse 18, 5020, Salzburg, Austria

    Zahid Hasan, Alina Krischkowsky & Manfred Tscheligi

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  1. Zahid Hasan
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  2. Alina Krischkowsky
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  3. Manfred Tscheligi
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Editor information

Editors and Affiliations

  1. Department of Computer Science, Technical University Darmstadt, Hochschulstrasse 10, 64289, Darmstadt, Germany

    Stefan Katzenbeisser  & Melanie Volkamer  & 

  2. Institute of Software Technology and Interactive Systems, Vienna University of Technology and SBA Research, Favoritenstrsse 9-11, 1040, Vienna, Austria

    Edgar Weippl

  3. School of Informatics, Indiana University, 901 East Tenth Street, 47405, Bloomington, IN, USA

    L. Jean Camp

  4. Department of Computer Science, University of North Carolina at Chapel Hill, 201 S. Columbia Street UNH-CH, 27599-3175, Chapel Hill, NC, USA

    Mike Reiter

  5. Huawei America R&D, 2330 Central Expressway, 95050, Santa Clara, CA, USA

    Xinwen Zhang

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Hasan, Z., Krischkowsky, A., Tscheligi, M. (2012). Modelling User-Centered-Trust (UCT) in Software Systems: Interplay of Trust, Affect and Acceptance Model. In: Katzenbeisser, S., Weippl, E., Camp, L.J., Volkamer, M., Reiter, M., Zhang, X. (eds) Trust and Trustworthy Computing. Trust 2012. Lecture Notes in Computer Science, vol 7344. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30921-2_6

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  • DOI: https://doi.org/10.1007/978-3-642-30921-2_6

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