Abstract
E-services have significantly changed the way of doing business in recent years. We can, however, observe poor use of these services. There is a large gap between supply and actual e-services usage. This is why we started a project to provide an environment that will encourage the use of e-services. In the paper we propose an idea of intelligent e-services platform. In addition to established possibilities of searching (e.g. keyword searching, manual classified knowledge browsing), we also propose our own original approach. The ontology and algorithm for proposing appropriate e-services are described in the paper. We use expert knowledge in form of question-answer pairs. It is used by the algorithm to dynamically guide a dialog with user. Intelligently selected sequence of questions is used to suggest the e-service that could help user at a given situation. Ontologies and semantic web technologies are used heavily therefore.
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Pavlič, L., Heričko, M., Podgorelec, V. (2013). Entropy- and Ontology-Based E-Services Proposing Approach. In: Uden, L., Herrera, F., Bajo Pérez, J., Corchado Rodríguez, J. (eds) 7th International Conference on Knowledge Management in Organizations: Service and Cloud Computing. Advances in Intelligent Systems and Computing, vol 172. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-30867-3_37
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DOI: https://doi.org/10.1007/978-3-642-30867-3_37
Publisher Name: Springer, Berlin, Heidelberg
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