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Social Media in Companies. Integrated Approach for a Social Media Strategy

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Handbook of Social Media Management

Part of the book series: Media Business and Innovation ((MEDIA))

Abstract

Given the increasing number of members and participants of social networks on the internet a complete new scope of communication and interaction with millions of stakeholders all over the globe is at hand. Since organizations tend to prioritize the built up of long-term relationships with their customers and other stakeholders than focusing on short, transactions-oriented relations, social media offers tools and concepts to establish effective relationships alongside traditional communication channels.

Effective relationship marketing and management is leading to world-class products and attracting the most valuable customers. Hence, German media companies need to establish presence in social networks and actual use social media to preserve and extend their competitive edge. However, the social media landscape’s miscellaneous characteristics demand an integrated approach.

Within the scope of this chapter a concept for a strategic blueprint in a corporate environment is developed to use the capabilities of social media. The concept outlines strategic planning methods, key performance indicators and accommodates changing trends in the social media domain that my lead to an effective enterprise 2.0.

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Author information

Authors and Affiliations

  1. Humboldt Media Business School, Berlin, Germany

    Mike Friedrichsen

  2. Stuttgart Media University, Stuttgart, Germany

    Mike Friedrichsen

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  1. Mike Friedrichsen
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Correspondence to Mike Friedrichsen .

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Editors and Affiliations

  1. Institute for Media Business, Media Business Transfer Center, Berlin, Germany

    Mike Friedrichsen

  2. Humboldt Media Business School, Berlin, Germany

    Wolfgang Mühl-Benninghaus

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Friedrichsen, M. (2013). Social Media in Companies. Integrated Approach for a Social Media Strategy. In: Friedrichsen, M., Mühl-Benninghaus, W. (eds) Handbook of Social Media Management. Media Business and Innovation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28897-5_3

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