Skip to main content
SpringerLink
Log in

Business Analytics, Process Maturity and Supply Chain Performance

  • Conference paper
Business Process Management Workshops (BPM 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 99))

Included in the following conference series:

Abstract

The paper investigates the relationship between analytical capabilities in the plan, source, make and deliver area of the supply chain and its performance. The effects of analytics on different maturity levels are analyzed with various statistical techniques. A sample of 788 companies from the USA, Europe, Canada, Brazil and China was used. The results indicate the changing impact of business analytics use on performance, meaning that companies on different maturity levels should focus on different areas. The theoretical and practical implications of these findings are thoroughly discussed.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 69.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 89.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Trkman, P., Indihar Štemberger, M., Jaklič, J., Groznik, A.: Process approach to supply chain integration. Supply Chain Management - An International Journal 12, 116–128 (2007)

    Article  Google Scholar 

  2. Trkman, P., McCormack, K., Oliveira, M.P.V., Ladeira, M.B.: The impact of business analytics on supply chain performance. Decision Support Systems 49, 318–327 (2010)

    Article  Google Scholar 

  3. Popovič, A., Coelho, P.S., Jaklič, J.: The impact of business intelligence system maturity on information quality. Information Research 14, paper 417 (2009)

    Google Scholar 

  4. Brynjolfsson, E.: The Four Ways IT Is Revolutionizing Innovation. MIT Sloan Management Review 51, 51–56 (2010)

    Google Scholar 

  5. Cai, J., Liu, X., Xiao, Z., Liu, J.: Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment. Decision Support Systems 46, 512–521 (2009)

    Article  Google Scholar 

  6. Sahay, B.S., Ranjan, J.: Real time business intelligence in supply chain analytics. Information Management & Computer Security 16, 28–48 (2008)

    Article  Google Scholar 

  7. Petrini, M., Pozzebon, M.: Managing sustainability with the support of business intelligence: Integrating socio-environmental indicators and organisational context. The Journal of Strategic Information Systems 18, 178–191 (2009)

    Article  Google Scholar 

  8. Williams, S., Williams, N.: The Profit Impact of Business Intelligence. Morgan Kaufmann, San Francisco (2007)

    Google Scholar 

  9. Ranjan, J.: Business justification with business intelligence. VINE: The Journal of Information and Knowledge Management Systems 38, 461–475 (2008)

    Article  Google Scholar 

  10. Fink, L., Neumann, S.: Exploring the perceived business value of the flexibility enabled by information technology infrastructure. Information & Management 46, 90–99 (2009)

    Article  Google Scholar 

  11. Stadtler, H.: Supply chain management and advanced planning-—basics, overview and challenges. European Journal of Operational Research 163, 575–588 (2005)

    Article  MATH  Google Scholar 

  12. Burgess, K., Singh, P., Koroglu, R.: Supply chain management: a structured literature review and implications for future research. International Journal of Operations & Production Management 26, 703–729 (2006)

    Article  Google Scholar 

  13. Lockamy, A., McCormack, K.: Linking SCOR planning practices to supply chain performance: An exploratory study. International Journal of Operations & Production Management 24, 1192–1218 (2004)

    Article  Google Scholar 

  14. Huan, S.H., Sheoran, S.K., Wang, G.: A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Management - An International Journal 9, 23–29 (2004)

    Article  Google Scholar 

  15. Valente, P., Mitra, G.: The evolution of web-based optimisation: From ASP to e-Services. Decision Support Systems 43, 1096–1116 (2007)

    Article  Google Scholar 

  16. Auramo, J., Kauremaa, J., Tanskanen, K.: Benefits of IT in supply chain management: an explorative study of progressive companies. International Journal of Physical Distribution & Logistics Management 35, 82–100 (2005)

    Article  Google Scholar 

  17. McCormack, K.: Business Process Maturity: Theory and Application. BookSurge Publishing Charleston, South Carolina (2007)

    Google Scholar 

  18. Reyes, P.M.: Logistics networks: A game theory application for solving the transshipment problem. Applied Mathematics and Computation 168, 1419–1431 (2005)

    Article  MathSciNet  MATH  Google Scholar 

  19. Davenport, T.: Competing on Analytics. Harvard Business Review 84, 150–151 (2006)

    Google Scholar 

  20. Watson, H.J., Wixom, B.H., Hoffer, J.A., Anderson-Lehman, R., Reynolds, A.M.: Real-Time Business Intelligence: Best Practices at Continental Airlines. Information Systems Management 23, 7–18 (2006)

    Article  Google Scholar 

  21. McCormack, K., Willems, J., Van den Bergh, J., Deschoolmeester, D., Willaert, P., Indihar Štemberger, M., Škrinjar, R., Trkman, P., Ladeira, M.B., de Oliveira, M.P.V., Bosilj Vuksić, V., Vlahović, N.: A Global Investigation of Key Turning Points in Business Process Maturity. Business Process Management Journal 15, 792–815 (2009)

    Article  Google Scholar 

  22. Klassen, R.D., Menor, L.J.: The process management triangle: An empirical investigation of process trade-offs. Journal of Operations Management 25, 1015–1034 (2007)

    Article  Google Scholar 

  23. Carlsson, S.A., El Sawy, O.A.: Managing the five tensions of IT-enabled decision support in turbulent and high-velocity environments. Information Systems and E-Business Management 6, 225–237 (2008)

    Article  Google Scholar 

  24. Oliveira, M.P.V., Ladeira, M.B., McCormack, K.: The statistical analysis of SCM process maturity levels and practices. In: 26th German Logistics Congress, Berlin (2009)

    Google Scholar 

  25. Wixom, B.H., Watson, H.J., Reynolds, A.M., Hoffer, J.A.: Continental Airlines Continues to Soar with Business Intelligence. Information Systems Management 25, 102–112 (2008)

    Article  Google Scholar 

  26. Lahti, M., Shamsuzzoha, A., Helo, P.: Developing a maturity model for Supply Chain Management. International Journal of Logistics Systems and Management 5, 654–678 (2009)

    Article  Google Scholar 

  27. Meixell, M.J., Gargeya, V.B.: Global supply chain design: A literature review and critique. Transportation Research Part E: Logistics and Transportation Review 41, 531–550 (2005)

    Article  Google Scholar 

  28. Cormican, K., Cunningham, M.: Supplier performance evaluation: lessons from a large multinational organisation. Journal of Manufacturing Technology Management 18, 352–366 (2007)

    Article  Google Scholar 

  29. Mahama, H.: Management control systems, cooperation and performance in strategic supply relationships: A survey in the mines. Management Accounting Research 17, 315–339 (2006)

    Article  Google Scholar 

  30. Cho, J.J.-K., Ozment, J., Sink, H.: Logistics capability, logistics outsourcing and firm performance in an e-commerce market. International Journal of Physical Distribution & Logistics Management 38, 336–359 (2008)

    Article  Google Scholar 

  31. Armistead, C., Machin, S.: Implications of business process management for operations management. International Journal of Operations & Production Management 17, 886–898 (1997)

    Article  Google Scholar 

  32. Kannan, V.R., Tan, K.C.: Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega 33, 153–162 (2005)

    Article  Google Scholar 

  33. Chen, M., Zhang, D., Zhou, L.: Empowering collaborative commerce with Web services enabled business process management systems. Decision Support Systems 43, 530–546 (2007)

    Article  Google Scholar 

  34. Mayer, K.J., Teece, D.J.: Unpacking strategic alliances: The structure and purpose of alliance versus supplier relationships. Journal of Economic Behavior & Organization 66, 106–127 (2008)

    Article  Google Scholar 

  35. Bechtel, C., Jayaram, J.: Supply Chain Management: A Strategic Perspective. The International Journal of Logistics Management 8, 15–34 (1997)

    Article  Google Scholar 

  36. Dyer, J.H., Nobeoka, K.: Creating and managing a high-performance knowledge-sharing network: the Toyota case. Strategic Management Journal 21, 345–367 (2000)

    Article  Google Scholar 

  37. Boyd, B.K.: Strategic planning and financial performance: a meta-analytic review. Journal of Management Studies 28, 353–374 (1991)

    Article  Google Scholar 

  38. Falshaw, J.R., Glaister, K.W., Tatoglu, E.: Evidence on formal strategic planning and company performance. Management Decision 44, 9–30 (2006)

    Article  Google Scholar 

  39. Miller, C.C., Cardinal, L.B.: Strategic Planning and Firm Performance: A Synthesis of More than Two Decades of Research. The Academy of Management Journal 37, 1649–1665 (1994)

    Article  Google Scholar 

  40. Lockamy, A., McCormack, K.: The development of a supply chain management process maturity model using the concepts of business process orientation. Supply Chain Management: An International Journal 9, 272–278 (2004)

    Article  Google Scholar 

  41. Goodhue, D., Thompson, R.: Task-technology fit and individual performance. MIS Quarterly 19, 213–236 (1995)

    Article  Google Scholar 

  42. Oliveira, M.P.V., McCormack, K., Trkman, P.: Business analytics in supply chains – the contingent effect of business process maturity Expert Systems with Applications (in press, 2012)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Ljubljana, Kardeljeva pl. 17, 1000, Ljubljana, Slovenia

    Peter Trkman

  2. Universidade Federal de Minas Gerais, Universidade Av. Antonio Carlos, 6627, Belo Horizonte, Minas Gerais, Brazil

    Marcelo Bronzo Ladeira

  3. Universidade Federal do Espírito Santo, Rua Ludwik Macal 809/501, Jardim da Penha, Vitória, ES, Brazil, 29060-030

    Marcos Paulo Valadares De Oliveira

  4. DRK Research Institute, 5425 Willow Bridge Lane Fuquay, Varina, NC, 27526, USA

    Kevin McCormack

Authors
  1. Peter Trkman
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Marcelo Bronzo Ladeira
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Marcos Paulo Valadares De Oliveira
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Kevin McCormack
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. University of Trento, Povo, Italy

    Florian Daniel

  2. CNAM-CEDRIC, Paris, France

    Kamel Barkaoui

  3. Vienna University of Technology, Vienna, Austria

    Schahram Dustdar

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Trkman, P., Bronzo Ladeira, M., De Oliveira, M.P.V., McCormack, K. (2012). Business Analytics, Process Maturity and Supply Chain Performance. In: Daniel, F., Barkaoui, K., Dustdar, S. (eds) Business Process Management Workshops. BPM 2011. Lecture Notes in Business Information Processing, vol 99. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28108-2_10

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-28108-2_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28107-5

  • Online ISBN: 978-3-642-28108-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation