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Business Process Orientation in Greek SMEs: Analysis of Manufacturing Processes and Their Enterprise System Implementations

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ENTERprise Information Systems (CENTERIS 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 219))

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Abstract

The use of best practice manufacturing processes by Greek SMEs is examined, along with the corresponding process implementations with packaged enterprise systems (ES). The study analyzes individual processes from an implementer’s perspective, focuses on deficient process use cases, and explores the causes of such deficiencies. Production master data, and planning, scheduling, execution, costing, and Business Intelligence processes are analyzed on a sample of 15 Greek SMEs which have successful implementations of a single ERP system. Deficiencies are observed in production planning, scheduling and standard costing. They can be attributed to the lack of knowledge and experience, and to the business culture of the companies. A broad business process reengineering is also required before these processes can be implemented. The results suggest that, under low process and ES use maturity conditions, an analysis of individual processes is necessary before the evaluation of higher-level business process orientation and business process maturity indicators.

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Author information

Authors and Affiliations

  1. Dept. of Informatics and Telecommunications Technology, Technological Educational Institution of Epirus, 47100, Kostakioi Artas, Greece

    Marios Mantakas

  2. Twinnet Information Systems Ltd, 15232, Halandri, Greece

    Dimitris Doukas

Authors
  1. Marios Mantakas
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  2. Dimitris Doukas
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Editor information

Editors and Affiliations

  1. Polytechnic Institute of Cávado e Ave, Vila Frescainha S. Martinho BCL, 4750-810, Portugal

    Maria Manuela Cruz-Cunha

  2. University of Trás-os-Montes e Alto Douro, 5001-801, Vila Real, Portugal

    João Varajão

  3. Birkbeck, University of London, WC1E 7HX, London, UK

    Philip Powell

  4. School of Technology and Management, Polytechnic Institute of Leiria, 2411-901, Leiria, Portugal

    Ricardo Martinho

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© 2011 Springer-Verlag Berlin Heidelberg

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Mantakas, M., Doukas, D. (2011). Business Process Orientation in Greek SMEs: Analysis of Manufacturing Processes and Their Enterprise System Implementations. In: Cruz-Cunha, M.M., Varajão, J., Powell, P., Martinho, R. (eds) ENTERprise Information Systems. CENTERIS 2011. Communications in Computer and Information Science, vol 219. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-24358-5_30

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  • DOI: https://doi.org/10.1007/978-3-642-24358-5_30

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-24357-8

  • Online ISBN: 978-3-642-24358-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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