Abstract
The recent interest in services science has led to research in business service management, using a multi-disciplinary synthesis of thinking from the disciplines of computing, management, marketing and potentially several others. Business services can be of many different kinds. The notion includes within in its ambit business process outsourcing services, clinical services, customer contact services as well as IT-enabled services, to name a few representative examples. A key component of any business service management framework is a service modeling language.
This work has been funded by the Australian Cooperative Research Centre for Smart Services http://www.smartservicescrc.com.au/
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Ghose, A.K., Lê, L.S., Hoesch-Klohe, K., Morrison, E. (2011). The Business Service Representation Language: A Preliminary Report. In: Cezon, M., Wolfsthal, Y. (eds) Towards a Service-Based Internet. ServiceWave 2010 Workshops. ServiceWave 2010. Lecture Notes in Computer Science, vol 6569. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-22760-8_16
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DOI: https://doi.org/10.1007/978-3-642-22760-8_16
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