Abstract
Using the usability ISO product standard 9241/110 as an example, the author will show that standard software manufacturers can lay the foundation for the requirements described in usability ISO standards. However, the final fulfillment of these standards comes through customization commitments from the customer buying and using the standard software.
Chapter PDF
Similar content being viewed by others
References
ISO 9241/110: Ergonomics of human-system interaction – Part 110: Dialogue principles (ISO 9241-110:2006). International Organization for Standardization / TC 159/SC 4 - Ergonomics of human-system interaction (2006)
Council Directive 89/391/EEC of 12 June 1989 on the introduction of measures to encourage improvements in the safety and health of workers at work (1989)
Council Directive 90/270/EEC of 29 May 1990 on the minimum safety and health requirements for work with display screen equipment (fifth individual Directive within the meaning of Article 16 (1) of Directive 89/391/EEC) (1990)
German Health and Safety at Work Act (German: Arbeitsschutzgesetz / Gesetz über die Durchführung von Maßnahmen des Arbeitsschutzes zur Verbesserung der Sicherheit und des Gesundheitsschutzes der Beschäftigten bei der Arbeit vom 7. August 1996, zuletzt geändert durch Verordnung vom 31. Oktober 2006) (1996)
Work Directive, V.D.U. (German: Bildschirmarbeitsverordnung / Verordnung über Sicherheit und Gesundheitsschutz bei der Arbeit an Bildschirmgeräten vom 4. Dezember 1996, zuletzt geändert durch Verordnung vom 31. Oktober 2006) (1996)
ISO 9241: Ergonomic requirements for office work with visual display terminals (VDTs). International Organization for Standardization / TC 159/SC 4 - Ergonomics of human-system interaction (1998)
ISO 9355: Ergonomic requirements for the design of displays and control actuators. International Organization for Standardization / TC 159/SC 4 - Ergonomics of human-system interaction (1999)
ISO 14915: Software ergonomics for multimedia user interfaces. International Organization for Standardization / TC 159/SC 4 - Ergonomics of human-system interaction (2002)
Abele, P., Jurtienne, J., Prümper, J.: Usability Management bei SAP-Projekten. In: Grundlagen, Vorgehen, Methoden, Vieweg, Wiesbaden (2007)
Gesellschaft Arbeit und Ergonomie - online e.V., http://www.ergo-online.de/site.aspx?url=html/software/verfahren_zur_beurteilung_der/fragebogen_isonorm_online.htm
Prümper, J.: Der Benutzungsfragebogen Isonorm 9241 / 10. Ergebnisse zu Reliabilität und Validität. In: Liskowsky, R. (ed.) Usability Engineering: Integration von Mensch-Computer-Interaktion und Software-Entwicklung, Software Ergonomie, Teubner, Stuttgart, pp. 253–262 (1997)
ISO 9241/11: Ergonomic requirements for office work with visual display terminals (VDTs). Part 11: Guidance on usability. International Organization for Standardization / TC 159/SC 4 - Ergonomics of human-system interaction (1998)
Liebstückel, K.: SAP Enterprise Asset Management. SAP Press, Maryland (2009)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kreichgauer, U. (2011). ISO Standards for Standard Software: Accountability, Customer Expectations and Reality. In: Marcus, A. (eds) Design, User Experience, and Usability. Theory, Methods, Tools and Practice. DUXU 2011. Lecture Notes in Computer Science, vol 6769. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21675-6_17
Download citation
DOI: https://doi.org/10.1007/978-3-642-21675-6_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21674-9
Online ISBN: 978-3-642-21675-6
eBook Packages: Computer ScienceComputer Science (R0)