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Manser, T. (2012). Komplexität handhaben – Handeln vereinheitlichen – Organisationen sicher gestalten. In: Badke-Schaub, P., Hofinger, G., Lauche, K. (eds) Human Factors. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19886-1_17
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