Skip to main content
SpringerLink
Log in

Issues before Indian Small and Medium Scale Enterprises Opting for ERP Implementation

  • Conference paper
Information Intelligence, Systems, Technology and Management (ICISTM 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 141))

  • 1152 Accesses

Abstract

Enterprise Resource Planning (ERP), a comprehensive integrated packaged software system, have been used by many companies. Such big ticket investment decisions are driven by growth strategies, customer service expectations and pressures to reduce costs. The purpose of this paper is to present the findings of a study which is based on the results of a comprehensive compilation of literature and subsequent analysis of ERP implementation success factors in context to Indian Micro, Small and Medium scale Enterprises (MSMEs). The paper attempts to empirically assess which factors are most critical in the ERP implementation process from the perspective of the Indian MSMEs. This research is potentially aimed to being useful to MSMEs as a guideline so as to ensure a positive outcome of the implementation process. The result of this study highlights four crucial factors which influences the ERP implementation process in Indian MSME segment.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  1. Davenport, T.H.: Mission critical: realizing the promise of enterprise systems. Harvard Business School Press, Boston (2000)

    Google Scholar 

  2. Nandhakumar, J., Talvinen, J.M., Rossi, M.: ERP revelations: the dynamics of contextual forces of ERP implementation. In: Leino, T., Saarinen, T., Klein, S. (eds.) The Proceedings of the Twelfth European Conference on Information Systems, Turku, Finland (2004)

    Google Scholar 

  3. Butler, T., Pyke, A.: Examining the influence of ERP systems on firm-specific knowledge and core capabilities: a case study of SAP implementation and use. In: Ciborra, C.U., Mercurio, R., de Marco, M., Martinez, M., Carignani, A. (eds.) The Proceedings of the Eleventh European Conference on Information Systems, Naples, Italy (2003)

    Google Scholar 

  4. Laframboise, K.: Business performance and enterprise resource planning. In: Wrycza, S. (ed.) The Proceedings of the Tenth European Conference on Information Systems, Gdansk, Poland (2002)

    Google Scholar 

  5. Westrup, C., Knight, F.: Consultants and enterprise resource planning (ERP) systems. In: Hansen, H.R., Bichler, M., Mahrer, H. (eds.) The Proceedings of the Eighth European Conference on Information Systems, Wien, Austria (2000)

    Google Scholar 

  6. Magnusson, J., Nilsson, A., Carlsson, F.: Forecasting ERP implementation success - towards a grounded framework. In: Leino, T., Saarinen, T., Klein, S. (eds.) The Proceedings of the Twelfth European Conference on Information Systems, Turku, Finland (2004)

    Google Scholar 

  7. Schubert, P., Leimstoll, U.: Personalization of e-commerce applications in SME’s: conclusions from an empirical study in Switzerland. Journal of Electronic Commerce in Organizations 2(3), 21–39 (2004)

    Article  Google Scholar 

  8. Kemppainen, I.: Change management perspectives in an ERP implementation. In: Leino, T., Saarinen, T., Klein, S. (eds.) The Proceedings of the Twelfth European Conference on Information Systems, Turku, Finland (2004)

    Google Scholar 

  9. Schubert, P.: Personalizing e-commerce applications in SME’s. In: The Proceedings of the Ninth Americas Conference on Information Systems, AMCIS (2003)

    Google Scholar 

  10. Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D., Tagliavini, M.: Factors affecting ERP system adoption: a comparative analysis between SMEs and large companies. Journal of Enterprise Information Management 18(4), 384–426 (2005)

    Article  Google Scholar 

  11. Rao, S.S.: Enterprise resource planning: business needs and technologies. Industrial Management & Data Systems 100(2), 81–88 (2000)

    Article  Google Scholar 

  12. Loh, T.C., Koh, S.C.L.: Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises. International Journal of Production Research 42(17), 3433–3455 (2004)

    Article  Google Scholar 

  13. Huin, S.F.: Managing deployment of ERP systems in SMEs using multi-agents. International Journal of Project Management 22(6), 511–517 (2004)

    Article  Google Scholar 

  14. Ewusi-Mensah, K.: Critical issues in abandoned information systems development projects. Communications of the ACM 40(9), 74–80 (1997)

    Article  Google Scholar 

  15. Stapleton, G., Rezak, C.J.: Change management underpins a successful ERP implementation at Marathon Oil. Journal of Organization Excellence 23(4), 15–21 (2004)

    Article  Google Scholar 

  16. Weightman, C.: The top 10 ERP mistakes. Business Management, 36–40 (2004)

    Google Scholar 

  17. Anexinet, R.B.: Top 10 ERP implementation pitfalls (2006), http://www.anexinet.com/pdfs/ERP_top10pitfalls3-2006.pdf

  18. Kimberling, E.: Seven critical success factors to make your ERP or IT project successful (2006), http://it.toolbox.com/blogs/erp-roi/7-criticalsuccess-factors-to-make-your-erp-or-it-project-successful-12058

  19. Ibrahim, A.M.S., Sharp, J.M., Syntetos, A.A.: A framework for the implementation of ERP to improve business performance: a case study. In: Irani, Z., Sahraoui, S., Ghoneim, A., Sharp, J., Ozkan, S., Ali, M., Alshawi, S. (eds.) The Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS) (2008)

    Google Scholar 

  20. Lindley, J.T., Topping, S., Lindley, L.: The hidden financial costs of ERP software. Managerial Finance 34(2), 78–90 (2008)

    Article  Google Scholar 

  21. Chan, R.: Knowledge management for implementing ERP in SME’s. Paper presented at the 3rd Annual SAP Asia Pacific, Institute of Higher Learning Forum, and Singapore (1999)

    Google Scholar 

  22. Al-Mashari, M.: Enterprise resource planning (ERP) systems: a research agenda. Industrial Management & Data Systems 103(1), 165–170 (2002)

    Article  Google Scholar 

  23. Nah, F.F., Lau, J.L.: Critical success factors for successful implementation of enterprsie systems. Business Process Management, 285–296 (2001)

    Google Scholar 

  24. Jafari, S.M., Osman, M.R., Yusuf, R.M., Tang, S.H.: ERP systems implementation in Malaysia: the importance of critical success factors. Engineering and Technology 3, 125–131 (2006)

    Google Scholar 

  25. Upadhyay, P., Dan, P.K.: An explorative study to identify the critical success factors for ERP implementation in Indian small and medium scale enterprises -978-0-7695-3513-5/08. IEEE, Los Alamitos (2008)

    Google Scholar 

  26. Upadhyay, P., Dan, P.K.: ERP in Indian SME’s: a post implementation study of the underlying critical success factors. International Journal of Management Innovation System 1(2), E1 (2009)

    Google Scholar 

  27. Jing, R., Qiu, X.: A study on critical success factors in ERP systems implementation. IEEE, Los Alamitos (2007)

    Book  Google Scholar 

  28. Xia, Y., Lok, P., Yang, S.: The ERP implementation of SME in China. In: The Sixth International Conference on Service Systems and Service Management, pp. 135–140 (2009)

    Google Scholar 

  29. Chen, R., Sun, C., Helms, M.M., Jih, W.: Role negotiation and interaction: an exploratory case study of the impact of management consultants on ERP system implementation in SMEs in Taiwan. Information Systems Management 25(2), 159–173 (2008)

    Article  Google Scholar 

  30. Kraemmergaard, P., Rose, J.: Managerial competences for ERP journeys. Information Systems Frontiers 4, 199 (2002)

    Article  Google Scholar 

  31. Yusuf, Y., Gunasekaran, A., Abthorpe, M.S.: Enterprise information systems project implementation: a case study of ERP in Rolls-Royce. International Journal of Production Economics 87, 251–266 (2004)

    Article  Google Scholar 

  32. Al-Mashari, M.: Enterprise resource planning (ERP) systems: a research agenda. Industrial Management & Data Systems 103(1), 22–27 (2003)

    Article  Google Scholar 

  33. Somers, T.M., Nelson, K.: The impact of critical success factors across the stages of enterprise resource planning implementations. In: The Proceeding of the Thirty-Fourth Hawaii International Conference on System Sciences, Hawaii (2001)

    Google Scholar 

  34. Somers, T.M., Nelson, K.G.: A taxonomy of players and activities across the project life cycle. Information & Management 41, 257–278 (2004)

    Article  Google Scholar 

  35. Noudoostbeni, A.: To investigate the success and failure factors of ERP implementation within Malaysian small and medium enterprises, pp. 157–160. IEEE, Los Alamitos (2009)

    Google Scholar 

  36. Koh, S.C.L., Simpson, M., Padmore, J., Dimitriadis, N., Misopoulos, F.: An exploratory study of enterprise resource planning adoption in Greek companies. Industrial Management & Data Systems 106(7), 1033–1059 (2006)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Globsyn Business School, EN-22, Sector-V, Salt Lake City, 700091, India

    Parijat Upadhyay

  2. West Bengal University of Technology, Sector-I, Salt Lake City, 700064, India

    Rana Basu & Pranab K. Dan

Authors
  1. Parijat Upadhyay
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Rana Basu
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Pranab K. Dan
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Computer Science, College of Engineering and Science, Louisiana Tech University, 71272, Ruston, LA, USA

    Sumeet Dua

  2. CISE Department, CSE 301, University of Florida, 32611, Gainesville, FL, USA

    Sartaj Sahni

  3. Management Development Institute, 122 007, Sukhrali, Gurgaon, India

    D. P. Goyal

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Upadhyay, P., Basu, R., Dan, P.K. (2011). Issues before Indian Small and Medium Scale Enterprises Opting for ERP Implementation. In: Dua, S., Sahni, S., Goyal, D.P. (eds) Information Intelligence, Systems, Technology and Management. ICISTM 2011. Communications in Computer and Information Science, vol 141. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19423-8_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-19423-8_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-19422-1

  • Online ISBN: 978-3-642-19423-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation