Abstract
Production planning and scheduling (PPS) requires human decision making. In this chapter, we introduce two theoretical models of Naturalistic Decision Making (NDM). Their applicability to the PPS domain has not been investigated to date. A field study in a Swiss manufacturing company is described, using existing NDM methods to study ‘real world’ decision making. The findings indicate that planners are using substantial amounts of general production and business-related knowledge to identify and solve decision problems. In their daily work, they are very much dependent on a supportive socio-technical environment that allows efficient information provision, diagnosis and interpretation of the state of affairs, and the development of expertise. The chapter closes with a discussion of NDM-related theoretical and methodological issues, as well as some implications of our research for decision support design.
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Gasser, R., Fischer, K., Wäfler, T. (2010). Decision Making in Planning and Scheduling: A Field Study of Planning Behaviour in Manufacturing. In: Fransoo, J., Waefler, T., Wilson, J. (eds) Behavioral Operations in Planning and Scheduling. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-13382-4_2
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