Skip to main content
SpringerLink
Log in

E-Business horizons in the tourism industry -Challenges for research and practice

  • Conference paper
  • First Online:
Food, Agri-Culture and Tourism

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Beer, T., Fuchs, M., Höpken, W., Rasinger, J., and Werthner, H. (2007). CAIPS: A contextaware information push service in tourism. In Sigala, M., Mich, L., and Murphy, J. (Eds.), Information and Communication Technologies in Tourism 2007 (pp. 129-140). New York: Springer.

    Chapter  Google Scholar 

  • Berger, S., Lehmann, H., and Lehner, F. (2003). Location-based services in the tourist industry. Information Technology and Tourism, 5(4), 243-256.

    Article  Google Scholar 

  • Buhalis, D., and O’Connor, P. (2005). Information and communication technology revolutionizing tourism. Tourism Recreation Research, 30(3), 7-16.

    Google Scholar 

  • Buhalis, D., and Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the internet – the state of e-tourism research. Tourism Management, 29(6), 609-623.

    Article  Google Scholar 

  • Compete, Inc. (2006). Embracing consumer buzz creates measurement challenges for marketers. Retrieved October 16, 2009, from http://media.competeinc.com/med/uploads/files/Compete_Spark_12_06_Embracing_Consumer_Buzz_Creates_Measurement_Challenges.pdf.

  • Conrady, R. (2007). Travel technology in the era of web 2.0. Berlin, Heidelberg: Springer.

    Google Scholar 

  • Dell’Erba, M., Fodor, O., Höpken, W., and Werthner, H. (2005). Exploiting semantic web technologies for harmonizing e-markets. Information Technology and Tourism, 7(3/4), 201-219.

    Article  Google Scholar 

  • Dippelreiter, B., Grün, C., Pöttler, M., Seidel, I., Berger, H., Dittenbach, M., et al. (2007). online tourism communities on the path to web 2.0 - an evaluation, virtual communities in travel and tourism. Information Technology and Tourism, 10(4), 329-353.

    Google Scholar 

  • eBusinessWatch (2006). The European e-business market w@tch, EC, Brussels: Enterprise and Industry Directorate General, Unit 4.

    Google Scholar 

  • Elgersson, A. (2006). The mobile destination - the use of mobile services in tourism destination development. Göteborg: Göteborg University.

    Google Scholar 

  • Erl, T. (2005). Service Oriented Architecture – Concepts, Technology and Design. NJ: Pearson Education.

    Google Scholar 

  • Farrokh, M. (2009). Impact of E-Commerce on Travel and Tourism: A Historical Analysis, International Journal of Management, 26(3), 365-375.

    Google Scholar 

  • Fesenmaier, D. R., Gretzel, U., Hwang, Y.H., and Wang, R. (2004). Applications of internet technology in travel and tourism. In Bidgoli, H. (Ed.), The Internet Encyclopedia, (Vol.3, pp. 459-467). CA: Bakersfield, Wiley.

    Google Scholar 

  • Fesenmaier, D. R., Werthner, H., and Woeber, K. (2006). Destination recommendation systems: behavioural foundations and applications. Wallingford: CABI Publishing.

    Book  Google Scholar 

  • Fuchs, M., and Höpken, W. (2008). Structural and behavioural changes on account of new information and communication technologies in tourism. In Kronenberg, C., Müller, S., Peters, M., Pikkemaat, B. and Weiermair, K. (Eds.), Change Management in Tourism –From ‘Old’ to ‘New’ Tourism (pp. 247-261). Berlin: Erich Schmidt Verlag.

    Google Scholar 

  • Fuchs, M., and Höpken, W. (2009). Data mining im tourismus. Praxis der Wirtschaftsinformatik, 270(12), 73-81.

    Google Scholar 

  • Fuchs, M., Scholochow, C., and Höpken, W. (2009). e-Business adoption, use and value creation – an Austrian hotel study, Information Technology and Tourism, 11(4) (in print).

    Google Scholar 

  • Fuchs, M., Höpken, W., Föger, A. and Kunz, M. (2010). E-business readiness, intensity, and impact – an austrian destination management Organization Study. Journal of Travel Research., (in print).

    Google Scholar 

  • Forbes (2008). Retrieved January 14, 2010, from http://www.forbes.com/2008/09/26/fastestgrowing-industries-lead-careerscx_tw_0926jobgrowth.html.

  • Gretzel, U., and Yoo, K. H. (2008). Use and impact of online travel reviews. In O’Connor, P.,

    Google Scholar 

  • Höpken, W., and Gretzel, U (Eds.), Information and Communication Technologies in Tourism, ENTER 2008 (pp. 35-46). New York: Springer.

    Google Scholar 

  • Gretzel, U., and Fesenmaier, D.R. (2009). Information technology: shaping the past, present and future of tourism. In Jamal, T., and Robinson, M. (Eds.), The SAGE Handbook of Tourism Studies (pp. 558-580). L.A.: SAGE.

    Google Scholar 

  • Hastie, T., Tibshirani, R., and Friedman, J. (2009). The elements of statistical learning – data mining, inference and prediction (2nd ed.). New York: Springer.

    Google Scholar 

  • Höpken, W. (2000). Reference model of an electronic tourism market. In Fesenmaier, D. R., Klein, S., and Buhalis, D. (Eds.), Information and Communication Technologies in Tourism 2000 (pp. 265-274). New York: Springer.

    Google Scholar 

  • Höpken, W., Fuchs, M., Zanker, M., Beer, T., Eybl, A., Flores, S., et al. (2006). Planner - an it framework for comprehensive and integrative travel guidance. In Hitz, M., Sigala, M. and Murphy, J. (Eds.), Information and Communication Technologies in Tourism 2006 (pp. 125-133). New York: Springer.

    Chapter  Google Scholar 

  • Höpken, W., Scheuringer, M., Linke, D., and Fuchs, M. (2008). Context-based adaptation of ubiquitous web applications in tourism. In O’Connor, P., Höpken, W., and Gretzel, U. (Eds.), Information and Communication Technologies in Tourism 2008 (pp. 533-544). New York: Springer.

    Chapter  Google Scholar 

  • Höpken, W., and Fuchs, M. (2009). Mobile Dienste für den Tourismus – Technischer Framework und exemplarische Instanziierung. In Egger, R., and Joos, M. (Eds.), MTourism– Mobile Dienste im Tourismus. Vienna: LIT Verlag.

    Google Scholar 

  • Jannach, D., Zanker, M., and Fuchs, M. (2009). Constraint-based recommendation in tourism: a multi-perspective case study. Information Technology and Tourism, 11(2), 139-155.

    Article  Google Scholar 

  • Marcussen, C.H. (2009). Trends in European Internet distribution of travel and tourism. Retrieved September 28, 2009, from http://www.crt.dk/uk/staff/chm/trends.htm.

  • O’Connor, P. (2008). User-generated content and travel - a case study on Tripadvisor.Com. In O’Connor, P., Höpken, W., and Gretzel, U. (Eds.), Information and Communication Technologies in Tourism 2008 (pp. 47-58). New York: Springer

    Google Scholar 

  • Pan, B., MacLaurin, T., and Crotts, J.C. (2007). Travel blogs and the implications for destination marketing. Journal of Travel Research, 46(3), 35-45.

    Article  Google Scholar 

  • Pitman, A., Zanker, M., Fuchs, M., and Lexhagen, M. (2010). Web usage mining in tourism – a query term analysis and clustering approach. In Gretzel, U., Law, R., and Fuchs, M.(Eds.), Information and Communication Technologies in Tourism 2010. New York:Springer.

    Google Scholar 

  • Porter, M. (2001). Strategy and the Internet. Harvard Business Review 3, 2–19.

    Google Scholar 

  • Pyka, D. and Freitag, R. (2010). Overview of World Tourism 2009. In Conrady, R. and Buck, M. (Eds.), Trends and Issues in Global Tourism 2010, (pp. 3-10). Berlin: Springer.

    Chapter  Google Scholar 

  • Rasinger, J., Fuchs, M., and Höpken, W. (2007). Information search with mobile tourist guides- a survey of usage intention. Information Technology and Tourism, 9(3/4), 177-194.

    Article  Google Scholar 

  • Rasinger, J., Fuchs, M., Höpken, W., and Beer, T. (2009). Building a mobile tourist guide based on tourists’ on-site information needs. Tourism Analysis, 14(3).

    Article  Google Scholar 

  • Ricci, F., and Werthner, H. (2001). Case base querying for travel planning recommendation. Information Technology and Tourism, 4(3/4), 215-226.

    Google Scholar 

  • Sidali, K.L., Schulze, H., and Spiller, A. (2009). The impact of online reviews on the choice of holiday accommodations. In Höpken, W., Gretzel, U., and Law, R. (Eds.) Information and Communication Technologies in Tourism, 2009 (pp. 87-98). New York: Springer.

    Chapter  Google Scholar 

  • Steinbauer, A., and Werthner, H. (2007). Consumer behaviour in e-tourism. In Sigala, M., Mich, L., and Murphy, J. (Eds.), Information and Communication Technologies in

    Google Scholar 

  • Tourism, 2007 (pp.65-76). New York: Springer.

    Google Scholar 

  • Stubai Glacier’s 3-D Map. Retrieved January 25, 2010, from www.stubaiergletscher.com/en/winter/ panorama/.

  • Tribe, J. (1997). The indiscipline of tourism. Annals of Tourism Research, 24(3), 638-657.

    Article  Google Scholar 

  • UNWTO (2009). World tourism barometer. Retrieved January 14, 2010, from http://unwto.org/facts/eng/barometer.htm.

  • Vermeulen, I.E., and Seegers, D. (2009). Tried and tested: the impact of online hotel reviews on consumer consideration. Tourism Management, 30(2), 123-127.

    Article  Google Scholar 

  • Werthner, H. (2007). E-tourism in Austria – a research view, Lecture held at ‘Austrian eTourism Day’, January 2007, Tech Gate, Vienna.

    Google Scholar 

  • Werthner, H. (2009). Technological challenges for destination management systems. Key Note Speech held at ENTER@2009, Amsterdam, Netherlands.

    Google Scholar 

  • Werthner, H., and Ricci, F. (2004). E-commerce and tourism. Communications of the ACM, 47(12), 101-105.

    Article  Google Scholar 

  • Xiang, Z., and Gretzel, U. (2009). Role of social media in online travel information search. Tourism Management 31(2), 179-188.

    Article  Google Scholar 

  • Zanker, M., Jessenitschnig, M., and Fuchs, M. (2009). Automated semantic annotation of tourism resources based on geo-spatial data. Information Technology and Tourism, 11(3).

    Google Scholar 

  • Zhu, K., Kraemer, L., and Dedrick, K. (2005). IT payoff in e-business environment: an international perspective on value creation. Journal of Management Information Systems, 21(1), 17-54.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. eTourism Competence Center Austria (ECCA), University of Innsbruck, Innsbruck, Austria

    Matthias Fuchs & Wolfram Höpken

  2. European Tourism Research Institute (ETOUR), Mid-Sweden University, Östersund, Sweden

    Matthias Fuchs

  3. Business Informatics Group, University of Applied Sciences Ravensburg-Weingarten, Weingarten, Germany

    Wolfram Höpken

Authors
  1. Matthias Fuchs
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Wolfram Höpken
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Matthias Fuchs .

Editor information

Editors and Affiliations

  1. Department of Agricultural Economics and, Georg-August University of Göttingen, Platz der Göttinger Sieben 5, Göttingen, 37073, Germany

    Katia Laura Sidali

  2. Department of Agricultural Economics and, Georg-August University of Göttingen, Platz der Göttinger Sieben 5, Göttingen, 37073, Germany

    Achim Spiller

  3. Christian-Albrechts-University of Kiel, Institute of Agricultural Economics, Olshausenstr. 40, Kiel, 24118, Germany

    Birgit Schulze

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Fuchs, M., Höpken, W. (2011). E-Business horizons in the tourism industry -Challenges for research and practice. In: Sidali, K., Spiller, A., Schulze, B. (eds) Food, Agri-Culture and Tourism. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11361-1_10

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-11361-1_10

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-11360-4

  • Online ISBN: 978-3-642-11361-1

  • eBook Packages: Business and EconomicsEconomics and Finance (R0)

Publish with us

Policies and ethics

Search

Navigation