Abstract
Tele-homecare solutions tend to be mainly technology driven innovations. This means that the needs of patients easily come in second as it comes to these developments. This chapter proposes that, instead, people’s needs should be the driving force of a development, and a basic approach for need-driven product innovation is introduced. The approach is based on the notion that all people share the same universal concerns. When people become ill, their every day life may change dramatically. They are no longer able to meet with specific concerns; a need is born. In an application study, gaps in the current assortment of tele-homecare products were identified by mapping the unmet concerns of ill people coming from this change in their life. The method proved to be a valuable addition to traditional methods inventorying people’s needs like interviews or focus groups.
In the subsequent phases of the design process, generating ideas and forming them into products, the user can be involved in many different ways. Involving the user in the design process will lead to products that are a better fit for the needs of the user.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Bias, R.: Walkthroughs: Efficient collaborative testing. IEEE Software 5, 94–95 (1991)
Brede Inventarisatie Thuismonitoring Projecten en Mogelijkheden (2001)
Chronisch ziek, Magazine Week van de chronisch zieken (2007)
De pen als lotgenoot: ervaringen over het leven met een ziekte 5. Verzamenbundel. SWP: cop, Amsterdam (2002)
Desmet, P.M.A., Hekkert, P., Hillen, M.G.: Values and emotions; an empirical investigation in the relationship between emotional responses to products and human values. In: Proceedings of the fifth European academy of design conference, Barcelona, Spain (2003) (in press)
Domotica en telemedecine in het verzekerde pakket: naar nieuwe besluitvormingsprocessen? Een aanzet voor debat, TNO onderzoeksrapport, KvL/P&Z, 092 (2006)
Ford, Nicols: Taxonomy of human goals (1987)
Frijda, N.F.: De emoties: een overzicht van onderzoek en theorie. Bakker, Amsterdam (1988)
Jacobson, I.: Object-Oriented Software Engineering. Addison Wesley Professional, Reading (1992)
Maslow, A.H.: Psychologie van het menselijk zijn. Lemniscaat, Rotterdam, 4e dr (1979)
Monitoring thuiszorg. Deelrapportage Doelgroeponderzoek, TNO-Onderzoeksrapport PG/TG/99.136 (1999)
Nielsen, J.: Usability Engineering. Morgan Kaufmann, San Francisco (1993)
Questionnaires:
TERTZ- Scanformulier. Stap 3f. Kwaliteit van Leven
EQ-5D. Gezondheidsvragenlijst
SIP 68. Sickness Impact Profile
IMPACT: gevolgen van ziekte of handicap voor het dagelijkse leven. Tweede, ingekorte versie;mei (2006)
Rövekamp, A.J.M., et al.: Finding out What Elderly Think of the E-Health Homecare Project ZorgGemak. In: Med-e-tel proceedings 2008, vol. 1, pp. 152–155 (2008)
Sato, S., Salvador, T.: Playacting and Focus Troupes: Theater techniques for creating quick, intense, immersive, and engaging focus group sessions 6(5), 35–41 (1999) Interactions of the ACM, New York ISSN 1072-5520
van Schie, T., Rövekamp, A.J.M., Dumay, A.C.M.: Methoden voor usability evaluatie met senioren (in press, 2009)
Schot, M.: Graduation report: Design for happiness. To meet the concerns of ill people at home (2008)
van Weel, C., König – Zahn, C., Touw Otten, F.W.M.N, van Duijn, N.P., de Meyboom Jong, B.: Measuring functional health status with the COOP/WONCA Charts. A manual (1995)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
van Schie, T.N., Schot, M., Schoone-Harmsen, M., Desmet, P.M.A., Rövekamp, A.J.M., Van Dijk, M.B. (2009). User-Centered Design of Tele-Homecare Products. In: Yogesan, K., Bos, L., Brett, P., Gibbons, M.C. (eds) Handbook of Digital Homecare. Series in Biomedical Engineering. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01387-4_11
Download citation
DOI: https://doi.org/10.1007/978-3-642-01387-4_11
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01386-7
Online ISBN: 978-3-642-01387-4
eBook Packages: EngineeringEngineering (R0)