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The Collaboration Engineering Approach for Designing Collaboration Processes

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Groupware: Design, Implementation, and Use (CRIWG 2007)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4715))

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Abstract

Collaboration Engineering is an approach to design and deploy collaboration processes that can be executed by practitioners for high value recurring tasks. A collaboration engineer designs collaboration processes and transfers them to practitioners in an organization. Through the recurring nature of the task, combined with lower investment in training, the approach is more likely to be successful in organizations because it is easier to adopt and sustain collaboration support in this way. In order to be successful, collaboration engineers need to develop collaboration process designs that have many more functions and requirements than traditional process agenda’s of facilitators. This paper describes a step-by-step approach for the design of such collaboration processes. The approach was evaluated in a number of iterations. The evaluation results provide support for the usefulness of the approach.

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Author information

Authors and Affiliations

  1. Delft University of Technology, Faculty of Technology, Policy and Management, Department of System Engineering, Jaffalaan 5, 2628BX, Delft, The Netherlands

    Gwendolyn L. Kolfschoten & Gert-Jan de Vreede

  2. University of Nebraska at Omaha, Department of Information Systems & Quantitative Analysis, Institute for Collaboration Science, 1110 South 67th street, Omaha, NE 68182-0116, USA

    Gert-Jan de Vreede

Authors
  1. Gwendolyn L. Kolfschoten
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  2. Gert-Jan de Vreede
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Editor information

Jörg M. Haake Sergio F. Ochoa Alejandra Cechich

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© 2007 Springer-Verlag Berlin Heidelberg

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Kolfschoten, G.L., de Vreede, GJ. (2007). The Collaboration Engineering Approach for Designing Collaboration Processes. In: Haake, J.M., Ochoa, S.F., Cechich, A. (eds) Groupware: Design, Implementation, and Use. CRIWG 2007. Lecture Notes in Computer Science, vol 4715. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-74812-0_8

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  • DOI: https://doi.org/10.1007/978-3-540-74812-0_8

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-74811-3

  • Online ISBN: 978-3-540-74812-0

  • eBook Packages: Computer ScienceComputer Science (R0)

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