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Edvardsson, B., Gustafsson, A., Enquist, B. (2007). Success Factors in New Service Development and Value Creation through Services. In: Spath, D., Fähnrich, KP. (eds) Advances in Services Innovations. Springer, Berlin, Heidelberg . https://doi.org/10.1007/978-3-540-29860-1_9
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