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Karni, R., Kaner, M. (2007). An engineering tool for the conceptual design of service systems. In: Spath, D., Fähnrich, KP. (eds) Advances in Services Innovations. Springer, Berlin, Heidelberg . https://doi.org/10.1007/978-3-540-29860-1_4
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DOI: https://doi.org/10.1007/978-3-540-29860-1_4
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