Designing Industrial Case-Based Reasoning Applications

Abstract

The development of knowledge management applications for business environments requires balancing the needs of various parties within the client’s organization. While the end users desire to have a system that operates as effectively and efficiently as possible without changing their existing workflow, the business unit may be interested in capturing, verifying and endorsing corporate policies. The IT department of the client will be interested in applications that fit into their standard deployment environment and will certainly not appreciate the need for the business unit to modify some of the knowledge containers occasionally. Balancing these requirements without endangering the long term success of an application can become challenging.