Abstract
New data model and approach are proposed to integrate monitoring events, incident management, problem management, change management, and other ITIL processes, which are usually managed by separate operations departments and tools in a big International IT Company. New integration architecture and monitoring applications are introduced, allowing provisioning a full-cycle continuous delivery of telecommunication services in a globally distributed cloud computing system.
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Acknowledgments
This work is implemented at and is partially supported by the International RingCentral Company [2].
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Efimov, V.V., Mescheryakov, S.V., Shchemelinin, D.A. (2017). Integration Data Model for Continuous Service Delivery in Cloud Computing System. In: Vishnevskiy, V., Samouylov, K., Kozyrev, D. (eds) Distributed Computer and Communication Networks. DCCN 2017. Communications in Computer and Information Science, vol 700. Springer, Cham. https://doi.org/10.1007/978-3-319-66836-9_8
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DOI: https://doi.org/10.1007/978-3-319-66836-9_8
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