Abstract
Upon completion of this chapter, you will be able to:
-
1.
Define EC order fulfillment and describe the EC order fulfillment process.
-
2.
Describe the make-to-order approach and 3D printing.
-
3.
Describe the role of warehousing in order fulfillment and the use of robots there.
-
4.
Describe EC delivery methods including futuristic ones.
-
5.
Describe the major problems of EC order fulfillment along the supply chains.
-
6.
Describe various solutions to EC order fulfillment problems.
-
7.
Describe RFID supply chain applications.
-
8.
Describe B2B order fulfillment.
-
9.
Describe other supply chain topics.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Alfs, L. and B. Harper. “Google Express Adds Delivery Service in 13 More States.” USA Today, Oct.26, 2016.
Bastian Solution. “Newegg Opens New Facility to Service Midwest Customers.” Bastian Solutions, Case Study, 2016. bastiansolutions.com/case-studies/e-commerce/newegg (accessed December 2016).
Bhaiya, A. “Is Robotic Automation the Future of Ecommerce Warehouses?” The Washington Post, November 2016.
Black, T. “Amazon Drones Set Off Air Delivery Race.” June 9, 2014. stuff.co.nz/technology/gadgets/60094928/amazon-drones-set-off-air-delivery-race (accessed December 2016).
Blanchard, D. “Supply Chain and Logistics: Dell Taps into Innovation to Reach Emerging Markets.” Industry Week, November 14, 2012.
Bowman, R. “Will Google Shopping Express Help Retailers Fend Off Challenge from Amazon?” Forbes, June 7, 2014.
Boyle, A. “Flirtey Makes First Urban Drone Delivery in FAA Test, Beating Amazon to the Punch.” GeekWire, March 25, 2016. geekwire.com/2016/flirtey-makes-an-urban-drone-delivery-in-faa-test-beating-amazon-to-the-punch (accessed December 2016).
Buckley, C. “Beijing’s Electric Bikes, the Wheels of E-Commerce, Face Traffic Backlash.” The New York Times, May 30, 2016.
Carsten, P. “Alibaba Rolls Out Three-Hour Delivery Service for Healthcare Goods.” Reuters, May 12, 2015.
Costco. “CostCo Annual Report 2015.” October 2015. phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9NjA1NzM5fENoaWxkSUQ9MzE3NzEwfFR5cGU9MQ==&t=1 (accessed February 2017).
Del Rey, J. “This Is What It Looks Like Inside an Amazon Warehouse (Photos).” AllThingsD, December 23, 2013. allthingsd.com/20131223/this-is-what-it-looks-like-inside-an-amazon-warehouse-slideshow/#slideshow-1-3 (accessed December 2016).
Demery, P. “B2B E-Commerce Sales Will Top $1.13 Trillion by 2020.” Internet Retailer, April 2, 2015. internetretailer.com/2015/04/02/new-report-predicts-1-trillion-market-us-b2b-e-commerce (accessed December 2016).
Demery, P. “UPS Ties Technology to Bridgeline Digital’s E-Commerce Software.” Internet Retailer, June 12, 2012. internetretailer.com/2012/06/12/ups-ties-technology-bridgeline-digitals-e-commerce-software (accessed December 2016).
Dudovskiy, J. “Dell Value Chain Analysis.” Research Methodology, September 3, 2015. research-methodology.net/dell-value-chain-analysis (accessed December 2016).
Erickson, J., and A. Najberg. “Cross-Border E-Commerce to Reach $1 Trillion in 2020.” June 11, 2015. alizila.com/cross-border-e-commerce-to-reach-1-trillion-in-2020 (accessed February 2017).
Etherington, D. “Grocery Deliveries via Rolling Drone Will Kick Off in Washington D.C. this Fall.” TechCrunch, September 22, 2016. techcrunch.com/2016/09/22/grocery-deliveries-via-rolling-drone-will-kick-off-in-washington-d-c-this-fall (accessed December 2016).
Fabian. “Empowering Mass Customization: How ‘Digital Forming’ Is Creating Unique Products with 3D Printing.” I.Materialise, October 27, 2015. i.materialise.com/blog/3d-printing-mass-customization/ (accessed December 2016).
French, S. “6 Myths about Amazon Prime Air and Drone Delivery, Debunked.” MarketWatch, December 2, 2015a. marketwatch.com/story/6-myths-about-amazon-prime-air-and-drone-delivery-debunked-2015-12-02 (accessed December 2016).
French, S. “Drone Delivery Is Already Here — And It Works.” MarketWatch, December 15, 2015b. marketwatch.com/story/drone-delivery-is-already-here-and-it-works-2015-11-30 (accessed December 2016).
Gartner. “Gartner Announces Rankings of Its 2015 Supply Chain Top 25.” May 14, 2015. gartner.com/newsroom/id/3053118 (accessed December 2016).
Goodale, D. “Everything You Need to Know about Cross-Border Fees.” October 12, 2014. foxycart.com/blog/everything-you-need-to-know-about-cross-border-fees#.Vylu2PkrKuU (accessed February 2017).
Grothaus, M. “This is How Google’s Project Wing Drone Delivery Service Could Work.” Fast Company (2016). fastcompany.com/3055961/fast-feed/this-is-how-googles-project-wing-drone-delivery-service-could-work (accessed December 2016).
Hagerty, J. R. “Meet the New Generation of Robots for Manufacturing.” Wall Street Journal, June 2, 2015. wsj.com/articles/meet-the-new-generation-of-robots-for-manufacturing-1433300884 (accessed December 2016).
Halkias, M. “Amazon’s One-Hour Delivery Now Available in Dallas; Find Your ZIP Code.” The Dallas Morning News, March 26, 2015. bizbeatblog.dallasnews.com/2015/03/amazon-coms-one-hour-deliver-now-available-in-dallas-find-you-zip-code.html (accessed December 2016).
Hofman, D., S. Aronow, and K. Nilles. “The Gartner Supply Chain Top 25 of 2013.” May 2013. gartner.com/imagesrv/summits/docs/na/supply-chain/Gartner-2013-SupplyChain-Top25.pdf (accessed December 2016).
Homic, J. 3D Printing will Rock the World. North Charleston, SC: CreateSpace Independent Publishing Platform, 2015.
Insitesoft. “Order Fulfillment: Important Part of Customer Experience on B2B eCommerce Sites.” Insitesoft, January 5, 2016. insitesoft.com/blog/order-fulfillment-important-part-of-customer-experience-on-b2b-e-commerce-sites (accessed December 2016).
Kahn, J. “Droids Not Drones Are the Future of E-Commerce Deliveries.” Bloomberg Technology, April 18, 2016.
Koslow, T. “Iconery: Where Fashion, E-Commerce, & 3D Printing Intersect.” 3D Printing Industry, October 2, 2015. 3dprintingindustry.com/news/iconery-where-fashion-e-commerce-3d-printing-intersect-58883 (accessed December 2016).
Kinnison, A. “How Order Management Systems Help Streamline Ecommerce.” Volusion, June 9, 2015. volusion.com/ecommerce-blog/articles/how-order-management-systems-help-streamline-ecommerce (accessed December 2016).
Mahajan, N. “Why Costco's Online-First Approach in China is a Smart Strategy.” Founding Fuel, May 4, 2015. foundingfuel.com/column/dispatches-from-china/why-costcos-onlinefirst-approach-in-china-is-a-smart-strategy (accessed February 2017).
Makepolo. “Canadian Beef Processor Touts RFID Computer Hardware & Software.” January 11, 2014. madeinchinasuppliers.com/canadian-beef-processor-touts-rfid-computer-hardware-software.html (accessed December 2016).
Marsh, R. “White House: Google Will Start Testing Delivery Drones in the U.S.” News, August 2, 2016. money.cnn.com/2016/08/02/technology/drones-white-house-google/index.html?iid=hp-stack-dom (accessed December 2016).
Martin, G. “New Goods-to-Robot Systems Take E-Fulfillment to the Next Level.” Bastian Solution, February 23, 2015. bastiansolution.com/blog/index.php/2015/02/23/goods-to-robot-picking-for-efulfillment/#WBA8ui0rI2w (accessed December 2016).
McFarland, M. “Domino’s Delivers Pizza by Drone in New Zealand.” Money.cnn.com , August 26, 2016a. money.cnn.com/2016/08/26/technology/dominos-drone-new-zealand/?iid=EL . (accessed December 2016).
McFarland, M. “Rwanda’s Hospitals Will Use Drones to Deliver Medical Supplies.” Money.cnn.com , October 13, 2016b. money.cnn.com/2016/10/13/technology/Rwanda-drone-hospital/index.html?iid=hp-stack-dom . (accessed December 2016).
Mehra, G. “8 Obstacles to Drone Delivery, for Ecommerce.” Practical Ecommerce, September 4, 2015.
Mohan, A. M. “E-commerce packaging pitfalls & opportunities.” Packaging World, December 4, 2014.
Pymnts.com. “X-Border Payments Optimization Index.” 2015. pymnts.com/x-border-payments-optimization (accessed February 2017).
PayPal. “PayPal Cross-Border Consumer Research 2015.” 2015. paypalobjects.com/digitalassets/c/website/marketing/global/pages/jobs/paypal-insights-2015-global-report-appendix-added.pdf (accessed February 2017).
Peerless Research Group. “Aligning Order and Fulfillment Channels.” June 2013. country.honeywellaidc.com/CatalogDocuments/honeywell-multichannel-fulfillment-white-paper.pdf (accessed December 2016).
Said, C. “Robots May Beat Drones in Race to Deliver Packages.” SFGate, April 6, 2016.
SCD Staff. “Macy’s Says RFID Accuracy Enables New Inventory Strategy.” SC Digest, News, February 17, 2016.
Simchi-Levi, D., A. Clayton, and B. Raven. “When One Size Does Not Fit All.” (December 2012). Operations Management and Research., December 2010.
Technology Story. “Are Robots About to Take Over E-Commerce Warehouses?” IT News Today, November 7, 2016.
Thomas, K. “Supply Chain Segmentation: 10 Steps to Greater Profits.” Supply Chain Quarterly, Quarter 1, 2016. supplychainquarterly.com/topics/Strategy/201201segmentation (accessed December 2016).
Tobe, F. “Competing Robotic Warehouse Systems.” Robot Report, April 30, 2015. therobotreport.com/news/goods-to-man-robotic-systems (accessed February 2017).
Tran, M. P. “Tmall and Tmall Global: The 'Fast Track into China' for U.S. Retailers.” CPC Strategy Blog, May 27, 2015. cpcstrategy.com/blog/2015/05/tmall-tmall-global-fast-track-china-u-s-retailers (accessed December 2016).
Turney, D. “How 3D Printing to Order Is Changing Manufacturing.” Tech Radar Pro, April 18, 2016.
Valerio, P. “Amazon Robotics: IoT in the Warehouse.” InformationWeek, September 28, 2015. informationweek.com/strategic-cio/amazon-robotics-iot-in-the-warehouse/d/d-id/1322366 (accessed December 2016).
VanLandingham, G. “What’s Challenging about E-Commerce Fulfillment? Everything.” SupplyChainDharma.com, October 10, 2014. supplychaindharma.com/e-commerce-fulfillment (accessed December 2016).
Wallach-Kloski, L. and N. Kloski, Getting Started with 3D Printing: A Hands-on Guide to the Hardware, Software, and Services Behind the New Manufacturing Revolution. San Francisco, CA: Maker Media Inc., 2016.
Williams, M. Dropshipping: The Ultimate Dropshipping Blueprint Made Simple (Dropshipping for Beginners, Dropshipping with Amazon, Dropshipping Suppliers).” [Kindle Edition], Seattle, WA: Amazon Digital Services, 2016.
Wing , T. “From E-Commerce to Drones, USPS Looks for Competitive Edge.” Federal News Radio, July 15, 2016.
Wulfraat, M. “Amazon Global Fulfillment Center Network.” MWPVL, 2016. mwpvl.com/html/amazon_com.html (accessed December 2016).
Wulfraat, M. “Logistics Comment: Amazon is Building a New Distribution Network - Quickly and Quietly!” Supply Chain Digest, July 23, 2014. scdigest.com/EXPERTS/WULFRAAT_14-07-23.PHP?cid=8309&ctype=content (accessed December 2016).
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this chapter
Cite this chapter
Turban, E., Outland, J., King, D., Lee, J.K., Liang, TP., Turban, D.C. (2018). Order Fulfillment Along the Supply Chain in e-Commerce. In: Electronic Commerce 2018. Springer Texts in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-319-58715-8_13
Download citation
DOI: https://doi.org/10.1007/978-3-319-58715-8_13
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-58714-1
Online ISBN: 978-3-319-58715-8
eBook Packages: Business and ManagementBusiness and Management (R0)