Skip to main content
SpringerLink
Log in

Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector

  • Chapter
  • First Online:
Sustainability in Innovation and Entrepreneurship

Part of the book series: Innovation, Technology, and Knowledge Management ((ITKM))

Abstract

As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 119.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Notes

  1. 1.

    Sistema de Análisis de Balances Ibéricos (SABI database) contains financial information for 520.000 companies (480.000 from Spain and 40.000 from Portugal). This includes public and private, Spanish and Portuguese companies, with up to 10 years of data, updated daily.

References

  • Aggeri, F. (1999). Environmental policies and innovation. A knowledge-based perspective on cooperative approaches. Research Policy, 28(7), 699–671.

    Article  Google Scholar 

  • Alegre, J., & Sard, M. (2015). When demand drops and prices rise. Tourist packages in the Balearic Islands during the economic crisis. Tourism Management, 46, 375–385.

    Article  Google Scholar 

  • Anderson, J. C., & Gerbing, D. W. (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research, 25(May), 186–192.

    Google Scholar 

  • Andreeva, T., & Ikhilchik, I. (2011). Applicability of the SECI model of knowledge creation in Russian cultural context: Theoritical analysis. Knowledge and Process Management, 18(1), 56–66.

    Article  Google Scholar 

  • Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14(3), 396–402.

    Article  Google Scholar 

  • Blackler, F. (1995). Knowledge, knowledge work and organizations: An overview and interpretation. Organization Studies, 16(6), 1021–1046.

    Article  Google Scholar 

  • Boiral, O. (2002). Tacit knowledge and environmental management. Long Range Planning, 35, 291–317.

    Article  Google Scholar 

  • Boiral, O. (2009). Greening the corporation through organizational citizenship behaviors. Journal of Business Ethics, 87(2), 221–236.

    Article  Google Scholar 

  • Brockhoff, K., Chakrabarti, A. K., & Kirchgeorg, M. (1999). Corporate strategies in environmental management. Research Technology Management, 42(4), 26–30.

    Google Scholar 

  • Cadarso, F. (2005). Spain: Tourism environment indicator. OECD Papers, 5(4), 85–100.

    Google Scholar 

  • Calvo-Mora, A., Navarro-García, A., & Periañez-Cristobal, R. (2015). Project to improve knowledge management and key business results through the EFQM excellence model. International Journal of Project Management, 33, 1638–1651.

    Article  Google Scholar 

  • Carmines, E. G., & Zeller, R. A. (1979). Reliability and validity assessment. London: Sage.

    Book  Google Scholar 

  • Carmona-Moreno, E., Céspedes-Lorente, J., & Burgos-Jimenez, J. (2004). Environmental strategies in Spanish hotels: Contextual factors and performance. The Service Industries Journal, 24(3), 101–129.

    Article  Google Scholar 

  • Cegarra-Navarro, J. G., & Martinez-Martinez, A. (2010). Managing environmental knowledge through learning processes in Spanish hospitality companies. The Spanish Journal of Psychology, 13(2), 827–840.

    Article  Google Scholar 

  • Cegarra-Navarro, J. G., Martinez-Martinez, A., Ortega-Gutiérrez, J., & Leal-Rodríguez, A. L. (2013). Environmental knowledge, unlearning, and performance in hospitality companies. Management Decision, 51(2), 341–360.

    Article  Google Scholar 

  • Chandana, J. (2001). Challenges in international hospitality management education. International Journal of Contemporary Hospitality Management, 13(6), 310–315.

    Article  Google Scholar 

  • Chin, W. W. (2003). PLS-graph (version 03.00, build 1058) (computer software). University of Houston.

    Google Scholar 

  • Churchill, G. A. (1979). A paradigm for developing better measures for marketing constructs. Journal of Marketing Research, 16(1), 64–73.

    Article  Google Scholar 

  • Cordano, M., & Frieze, I. H. (2000). Pollution reduction preferences of US environ-mental managers: Applying Ajzen's theory of planned behavior. Academy of Management Journal, 43(4), 627–641.

    Article  Google Scholar 

  • Din, S., Abd-Hamid, Z., & Bryde, D. J. (2011). ISO 9000 certification and construction project performance: The Malaysian experience. International Journal Project Management, 29(8), 1044–1056.

    Article  Google Scholar 

  • Erdogana, N., & Baris, E. (2007). Environmental protection programs and conservation practices of hotels in Ankara, Turkey. Tourism Management, 28(2), 604–614.

    Article  Google Scholar 

  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 27, 39–50.

    Article  Google Scholar 

  • Frick, J., Kaiser, F. G., & Wilson, M. (2004). Environmental knowledge and conservation behavior: Exploring prevalence and structure in a representative sample. Personality and Individual Differences, 37(8), 1597–1613.

    Article  Google Scholar 

  • Fryxel, G., & Lo, C. W. (2003). The influence of environmental knowledge and values on managerial behaviours on behalf of the environment: An empirical examination of managers in China. Journal of Business Ethics, 46(1), 45–69.

    Article  Google Scholar 

  • Gómez-Loscos, A., & González, M. J. (2014). La evolución reciente del turismo no residente en España. Boletín Económico, 4, 67–74.

    Google Scholar 

  • Heng, M. S. H. (2001). Mapping intellectual capital in small manufacturing enterprise. Journal of Intellectual Capital, 2(1), 53–60.

    Article  Google Scholar 

  • Honarpour, A., Jusoh, A., & Nor, K. M. (2012). Knowledge management, total quality management and innovation: A new look. Journal Technology Management Innovation, 7(3), 22–31.

    Article  Google Scholar 

  • International Organization For Standardization (ISO). (2015). ISO 9001 (2015) quality management systems. Requirements. Retrieved from https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:en

  • Kaur, H. (2015). Knowledge creation and the seci model. International Journal of Business Management, 2(1), 833–839.

    Google Scholar 

  • Ju, T. L., Lin, B., Lin, C., & Kuo, H. J. (2006). TQM critical factors and KM value chain activities. Total Quality Management, 17(3), 33–393.

    Google Scholar 

  • Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179–228.

    Article  Google Scholar 

  • Lehmann, D. R., Gupta, S., & Steckel, J. H. (1999). Marketing research. New York: Addison & Wesley.

    Google Scholar 

  • Leonard-Barton, D. (1992). Core capabilities and core rigidities: A paradox in managing new product development. Strategic Management Journal, 13, 111–125.

    Article  Google Scholar 

  • Lin, C., & Wu, C. (2005). Managing knowledge contributed by ISO 9001:2000. International Journal of Quality & Reliability Management, 22(9), 968–985.

    Article  Google Scholar 

  • Lin, C., & Wu, C. (2007). A knowledge creation model for ISO 9001:2000. Total Quality Management & Business Excellence, 16(5), 657–670.

    Article  Google Scholar 

  • Marcus, A., & Naveh, E. (2005). How a new rule is adjusted to context: Knowledge creation following the implementation of the ISO 9000 quality standard. International Journal of Organizational Analysis, 13(2), 106–126.

    Article  Google Scholar 

  • Martelo, S., & Cegarra-Navarro, J. G. (2014). Linking knowledge corridors to customer value through knowledge processes. Journal of Knowledge Management, 18(2), 342–365.

    Article  Google Scholar 

  • Martínez-Martínez, A., Cegarra-Navarro, J.-G., & García-Pérez, A. (2015). Environmental knowledge management: A long-term enabler of tourism development. Tourism Management, 50, 281–291. doi:10.1016/j.tourman.2015.03.006.

  • Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 13–37.

    Article  Google Scholar 

  • Nonaka, I., & Konno, N. (1998). The concept of “Ba”: Building a foundation for knowledge creation. California Management Review, 40(3), 40–54.

    Article  Google Scholar 

  • Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company: How Japanese companies create the dynamics of innovation. New York: Oxford University Press.

    Google Scholar 

  • Nonaka, I., & Toyama, R. (2003). The knowledge-creating theory revisited: Knowledge creation as a synthesizing process. Knowledge Management Research & Pactice, 1, 2–10.

    Article  Google Scholar 

  • Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba, and leadership: A unified model of dynamic knowledge creation. Long Range Planning, 33, 5–34.

    Article  Google Scholar 

  • North, K., & Kumta, G. (2014). Knowledge in organisations. Knowledge management value creation through organizational learning. Hardcover: Springer.

    Google Scholar 

  • Nouri, J., Karbassi, A. R., & Mirkia, S. (2008). Environmental management of coastal regions in the Caspian Sea. International journal of Environmental Science and Technology, 5(1), 43–52.

    Article  Google Scholar 

  • Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw-Hill.

    Google Scholar 

  • Oluikpe, P. (2012). Developing a corporate knowledge management strategy. Journal of Knowledge Management, 16(6), 862–878.

    Article  Google Scholar 

  • Polanyi, M. (1966). The tacit dimension. New York: Anchor Day Books.

    Google Scholar 

  • Rai, K. (2011). Knowledge management and organisational culture: A theoretical integrative framework. Journal of Knowledge Management, 15(2), 779–801.

    Article  Google Scholar 

  • Tang, J., & Tong, J. Y. (2007). A two-phase knowledge management system for the quality standard ISO 9001. International Journal of Management, 24(1), 184–197.

    Google Scholar 

  • Tyagi, S., Cai, X., Yang, K., & Chambers, T. (2015). Lean tools and methods to support efficient knowledge creation. International Journal of Information Management, 35, 204–214.

    Article  Google Scholar 

  • United Nation World Tourism Organization-UNWTO. (2015). UNWTO tourism highlights (2015 Edition). Retrieved July 21, 2016, from http://www.e-unwto.org/doi/pdf/10.18111/9789284416226.

  • Wernick, I. (2003). Environmental knowledge management. Journal of Industrial Ecology, 6(2), 7–9.

    Article  Google Scholar 

  • Wilson, J. P., & Campbell, L. (2016). Developing a knowledge management polity for ISO 9001:2015. Journal of Knowledge Management, 20(4), 829–844.

    Article  Google Scholar 

  • Zeti, A. A. (2002). The Malaysian banking industry – Gearing up for excellence. In J. Lai (Ed.), Financial crisis and institutional change in East Asia (pp. 79–124). Basingstoke, England: Palgrave Macmillan. doi:10.1057/9781137265333.

  • Zsóka, Á., Szerényi, Z. M., Széchy, A., & Kocsis, T. (2013). Greening due to environmental education? Environmental knowledge, attitudes, consumer behavior and everyday pro-environmental activities of Hungarian High School and University Students. Journal of Cleaner Production, 48, 126–138.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Universidad Internacional de la Rioja, Logroño, Spain

    Aurora Martínez-Martínez

  2. Universidad Politécnica de Cartagena, C/Real, 3, 30201, Cartagena, Spain

    Juan Gabriel Cegarra-Navarro

  3. Coventry University, Coventry, UK

    Alexeis García-Pérez

Authors
  1. Aurora Martínez-Martínez
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Juan Gabriel Cegarra-Navarro
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Alexeis García-Pérez
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Aurora Martínez-Martínez .

Editor information

Editors and Affiliations

  1. Organización de Empresas, Universidad de Sevilla, Sevilla, Spain

    Antonio Leal-Millan

  2. Department of Business Administration, Universitat Politècnica de València, Valencia, Spain

    Marta Peris-Ortiz

  3. Universidad Loyola Andalucía, Sevilla, Spain

    Antonio L. Leal-Rodríguez

Appendix: Questionnaire Items

Appendix: Questionnaire Items

Socialization of knowledge (1= high disagreement and 10= high agreement):

 SOC_1 : Our company stresses gathering information from suppliers and customers.

 SOC_2: Our company stresses building databases on products and service.

 SOC_3: Our company stresses planning strategies by using published literature.

Externalisation of knowledge (1= high disagreement and 10= high agreement):

 EXT_1: Our company stresses the use of deductive and inductive thinking.

 EXT_2: Our company stresses the use of metaphors in dialogue for concept.

 EXT_3: Our company stresses exchanging various ideas and dialogues.

Combination of knowledge (1= high disagreement and 10= high agreement):

 COM_1: Our company stresses building up environmental materials by gathering management figures.

 COM_2: Our company stresses building databases on products and service

 COM_3: Our company stresses planning strategies by using published literature, computer simulation and forecasting.

Internalization of knowledge (1= high disagreement and 10= high agreement):

 INT_1 : Our company stresses forming teams as a model and conducting acquisition from databases, and sharing results with entire departments.

 INT_2: Our company stresses enactive activities with functional departments by cross-functional development teams

 INT_3: Our company stresses sharing and trying to understand management visions through communications with fellows.

ISO 9001

□ Yes

□ No

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this chapter

Cite this chapter

Martínez-Martínez, A., Cegarra-Navarro, J.G., García-Pérez, A. (2018). Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. In: Leal-Millan, A., Peris-Ortiz, M., Leal-Rodríguez, A. (eds) Sustainability in Innovation and Entrepreneurship. Innovation, Technology, and Knowledge Management. Springer, Cham. https://doi.org/10.1007/978-3-319-57318-2_6

Download citation

Publish with us

Policies and ethics

Search

Navigation