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From Public Administration Reform to E-Government: Russian Path to Digital Public Services

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Digital Transformation and Global Society (DTGS 2016)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 674))

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Abstract

World perspectives of digital governance are directed by the idea of turn from services to the value of services and co-production. This idea transforms understanding of the relations between the government, businesses, and citizens. All of that attaches importance to the monitoring of service policy and policy feedback. Recent trends in Russian administrative reform (2006–2010) and in implementation of e-government (2009–2015) show some evidence of adopting connected d-governance perspectives here. Three main points could be mentioned: (1) feedback in the regulation of government monitoring of effectiveness; (2) citizen participation in the process of service standardization; (3) multi-functional centers, governmental service portals, and e-consultation on federal and regional levels of e-government. Some tensions and limits accompany these trends.

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Author information

Authors and Affiliations

  1. St. Petersburg State University, Universitetskaya nab., 7/9, St. Petersburg, 199034, Russia

    Leonid Smorgunov

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  1. Leonid Smorgunov
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Correspondence to Leonid Smorgunov .

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Editors and Affiliations

  1. ITMO University, St. Petersburg, Russia

    Andrei V. Chugunov

  2. Saint Petersburg State University, St. Petersburg, Russia

    Radomir Bolgov

  3. National Research University Higher School of Economics, St. Petersburg, Russia

    Yury Kabanov

  4. Eotvos University Budapest, Budapest, Hungary

    George Kampis

  5. Universität Koblenz-Landau, Koblenz, Rheinland-Pfalz, Germany

    Maria Wimmer

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Smorgunov, L. (2016). From Public Administration Reform to E-Government: Russian Path to Digital Public Services. In: Chugunov, A., Bolgov, R., Kabanov, Y., Kampis, G., Wimmer, M. (eds) Digital Transformation and Global Society. DTGS 2016. Communications in Computer and Information Science, vol 674. Springer, Cham. https://doi.org/10.1007/978-3-319-49700-6_22

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  • DOI: https://doi.org/10.1007/978-3-319-49700-6_22

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-49699-3

  • Online ISBN: 978-3-319-49700-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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