Abstract
Most conflict scholars, practitioners, and parties dedicated to the thematic of conflict agree that alternative means of solving and managing conflicts other than the traditional court system offers an efficient and cost-effective way to manage and resolve conflicts. However in the area of conflicts involving municipalities, the use of these alternative means and, in particular, early intelligent decision-support systems is not common. Therefore, we propose to deliver an intelligent environment capable of assisting elected and non-elected municipal officials in managing conflict. To develop this proposal, we present a brief review about how the conflict is handled in a digital environment. Further, the system’s requirements and a conceptual framework to facilitate information gathering are depicted. Through a proof of concept, we also expose that our approach to handling conflict can be integrated into a generic municipal decision-making process in a viable and feasible way.
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Acknowledgements
This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT - Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within the Project Scope UID/CEC/00319/2013.
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Gomes, M., Andrade, F., Novais, P. (2016). Enhancing Municipal Decision-Making Through an Intelligent Conflict Support System. In: Chugunov, A., Bolgov, R., Kabanov, Y., Kampis, G., Wimmer, M. (eds) Digital Transformation and Global Society. DTGS 2016. Communications in Computer and Information Science, vol 674. Springer, Cham. https://doi.org/10.1007/978-3-319-49700-6_19
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DOI: https://doi.org/10.1007/978-3-319-49700-6_19
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