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Digital Leadership Through Service Computing: Agility Driven by Interconnected System and Business Architectures

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E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life (WEB 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 258))

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Abstract

Digitization to support services is an evolving phenomenon in a service-driven economy. While initiation and infusion of digitization in services may be relatively easy, the appropriation of value from such digitization is difficult. The digitization of services, represented as service objects, has to be modular and configurable to support business agility in order to assess viability and create value. While modularization of service objects is well established in existing literature, its ability to support business agility is not explored in the literature. In this study, we propose a concept of digital leadership that links service objects, represented in a service system architecture designed to support digital services, with various components of a business architecture for business agility in a changing business and technology landscape. We provide a definition of service objects to represent digital services, its associated characteristics, and how these service objects contribute to business agility. The concept is applied to a patient room digitization case operationalized under the theme of a service robot.

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Author information

Authors and Affiliations

  1. Oakland University, Rochester, MI, 48309, USA

    Mohan Tanniru

  2. University of Colorado Denver, Denver, CO, 80202, USA

    Jiban Khuntia

Authors
  1. Mohan Tanniru
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  2. Jiban Khuntia
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Corresponding author

Correspondence to Mohan Tanniru .

Editor information

Editors and Affiliations

  1. Department of Decision and Information Sciences, Oakland University, Rochester, Michigan, USA

    Vijayan Sugumaran

  2. Virginia Commonwealth University, Richmond, Virginia, USA

    Victoria Yoon

  3. Beckman Institute for Advanced Science and Technology, University of Illinois at Urbana–Champaign, Urbana, Illinois, USA

    Michael J. Shaw

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Tanniru, M., Khuntia, J. (2016). Digital Leadership Through Service Computing: Agility Driven by Interconnected System and Business Architectures. In: Sugumaran, V., Yoon, V., Shaw, M. (eds) E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life. WEB 2015. Lecture Notes in Business Information Processing, vol 258. Springer, Cham. https://doi.org/10.1007/978-3-319-45408-5_10

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