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International Standard ISO 9001 – A Soft Computing View

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Enterprise Information Systems (ICEIS 2015)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 241))

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Abstract

In order to add value to ISO 9001, a Quality Management Systems that assess, measure, documents, improves, and certify processes to increase productivity, i.e., that transforms business at any level. On the one hand, this work focuses on the development of a decision support system, which will allow companies to be able to meet the needs of customers by fulfilling requirements that reflect either the effectiveness or the non-effectiveness of an organization. On the other hand, many approaches for knowledge representation and reasoning have been proposed using Logic Programming (LP), namely in the area of Model Theory or Proof Theory. In this work it is followed the proof theoretical approach in terms of an extension to the LP language to knowledge representation and reasoning. The computational framework is centered on Artificial Neural Networks to evaluate customer’s satisfaction and the degree of confidence that one has on such a happening.

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Author information

Authors and Affiliations

  1. Algoritmi, Universidade do Minho, Braga, Portugal

    José Neves, Guida Gomes & António Abelha

  2. Departamento de Química, Escola de Ciências e Tecnologia, Universidade de Évora, Évora, Portugal

    Ana Fernandes

  3. Deloitte, London, UK

    Mariana Neves

  4. Departamento de Química, Centro de Química de Évora, Escola de Ciências e Tecnologia, Universidade de Évora, Évora, Portugal

    Henrique Vicente

Authors
  1. José Neves
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  2. Ana Fernandes
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  3. Guida Gomes
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  4. Mariana Neves
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  5. António Abelha
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  6. Henrique Vicente
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Corresponding author

Correspondence to José Neves .

Editor information

Editors and Affiliations

  1. MODESTE/ESEO, Angers, France

    Slimane Hammoudi

  2. Macquarie University, Sydney, Wroclaw University of Economics, Poland, Wroclaw, Poland

    Leszek Maciaszek

  3. Despatx Omega-132, Polytechnic University of Catalonia, Barcelona, Spain

    Ernest Teniente

  4. MODESTE/ESEO, Angers, France

    Olivier Camp

  5. INSTICC, Instituto Politécnico de Setúbal, Setúbal, Portugal

    José Cordeiro

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Neves, J., Fernandes, A., Gomes, G., Neves, M., Abelha, A., Vicente, H. (2015). International Standard ISO 9001 – A Soft Computing View. In: Hammoudi, S., Maciaszek, L., Teniente, E., Camp, O., Cordeiro, J. (eds) Enterprise Information Systems. ICEIS 2015. Lecture Notes in Business Information Processing, vol 241. Springer, Cham. https://doi.org/10.1007/978-3-319-29133-8_8

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  • DOI: https://doi.org/10.1007/978-3-319-29133-8_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-29132-1

  • Online ISBN: 978-3-319-29133-8

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