Human-Computer Interaction

INTERACT 2015: Human-Computer Interaction – INTERACT 2015 pp 240-247

Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction

Conference paper

DOI: 10.1007/978-3-319-22723-8_19

Volume 9299 of the book series Lecture Notes in Computer Science (LNCS)
Cite this paper as:
Krummheuer A.L. (2015) Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction. In: Abascal J., Barbosa S., Fetter M., Gross T., Palanque P., Winckler M. (eds) Human-Computer Interaction – INTERACT 2015. INTERACT 2015. Lecture Notes in Computer Science, vol 9299. Springer, Cham

Abstract

Human-agent interaction (HAI), especially in the field of embodied conversational agents (ECA), is mainly construed as dyadic communication between a human user and a virtual agent. This is despite the fact that many application scenarios for future ECAs involve the presence of others. This paper critiques the view of an ‘isolated user’ and proposes a micro-sociological perspective on the participation roles in HAI. Two examples of an HAI in a public setting point out (1) the ways a variety of participants take part in the interaction, (2) how the construction of the participation roles influences the construction of the agent’s identity, and (3) how HAI, as a mediated interaction, is framed by an asymmetric participation framework. The paper concludes by suggesting various participation roles, which may inform development of ECAs.

Keywords

Embodied conversational agent Human-agent interaction Participation role 

Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  1. 1.Aalborg UniversityAalborgDenmark