Skip to main content
SpringerLink
Log in

Adapting a Geriatrics Health Counseling Virtual Agent for the Chinese Culture

  • Conference paper
  • First Online:
Intelligent Virtual Agents (IVA 2015)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 9238))

Included in the following conference series:

Abstract

The design of a virtual conversational agent that provides cardiovascular health counseling to hospitalized geriatrics patients in China is described, along with the linguistic and cultural adaptations performed to tailor the agent for China. Results of a preliminary study comparing conversations with the agent to conversations with a geriatrician in a hospital in Shanghai demonstrated high levels of patient acceptance and satisfaction with the agent, although not as high as for the human doctor.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. King, A., et al.: Employing ‘virtual advisors’ in preventive care for underserved communities: results from the COMPASS study. J. Health Commun. 18(12), 1449–1464 (2013)

    Article  Google Scholar 

  2. Sue, D., Ivey, A., Pederson, P.: Theory of Multicultural Counseling and Therapy. Thomson Brooks/Cole, Belmont (2007)

    Google Scholar 

  3. Hofstede, G.: Culture’s Consequences. Sage, Beverly Hills (2003)

    Google Scholar 

  4. Cassell, J., Vilhjálmsson, H., Bickmore, T.: BEAT: the behavior expression animation toolkit. In: SIGGRAPH 2001, Los Angeles, CA (2001)

    Google Scholar 

Download references

Acknowledgments

Thanks to Shuo Zhou and Lin Shi for review and input, and Zachary Berwaldt for work on the character model.

Author information

Authors and Affiliations

  1. College of Computer and Information Science, Northeastern University, Boston, MA, USA

    Zhe Zhang, Ha Trinh & Timothy Bickmore

  2. Xin Hua Hospital, Shanghai, China

    Qiong Chen

Authors
  1. Zhe Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ha Trinh
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Qiong Chen
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Timothy Bickmore
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Timothy Bickmore .

Editor information

Editors and Affiliations

  1. Delft University of Technology, Delft, The Netherlands

    Willem-Paul Brinkman

  2. Delft University of Technology, Delft, The Netherlands

    Joost Broekens

  3. University of Twente, Enschede, The Netherlands

    Dirk Heylen

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer International Publishing Switzerland

About this paper

Cite this paper

Zhang, Z., Trinh, H., Chen, Q., Bickmore, T. (2015). Adapting a Geriatrics Health Counseling Virtual Agent for the Chinese Culture. In: Brinkman, WP., Broekens, J., Heylen, D. (eds) Intelligent Virtual Agents. IVA 2015. Lecture Notes in Computer Science(), vol 9238. Springer, Cham. https://doi.org/10.1007/978-3-319-21996-7_28

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-21996-7_28

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-21995-0

  • Online ISBN: 978-3-319-21996-7

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation