Skip to main content

Direct Selling in the Rainbow Nation - Retaining the Distributor!

  • Conference paper
Proceedings of the 1998 Multicultural Marketing Conference

Abstract

This paper investigates the key reasons for the high reported levels of distributor turnover, using a case study research method. The study was carried out in South Africa and involved an investigation of a variety of predictor variables which the literature suggested had the capacity to influence distributor retention.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

Similar content being viewed by others

References

  • Berry R. 1997. Direct Selling – From Door to Door to Network Marketing. Oxford: Butterworth Heinernann.

    Google Scholar 

  • Berry L. L., & A. Parasuraman. 1991. Marketing Services: Competing Through Quality. New York: Free Press.

    Google Scholar 

  • Biggart N. W. 1990. Charismatic Capitalism: Direct Selling Organisations in America..Chicago: The University of Chicago Press.

    Google Scholar 

  • Futrell C. M. & A. Parasurarnan 1984. "The Relationship of Satisfaction and Performance to Salesforce Turnover" Journal of Marketing 48 (Fall) p 33–40.

    Article  Google Scholar 

  • Granfield M. & A. Nicols. 1975. "Economic and Marketing Aspects of the Direct Selling Industry". Journal of Retailing, 51, (Spring) p33–50.

    Google Scholar 

  • Gronroos C. 1990. "Relationship Approach To Marketing In Service Contexts – The Marketing And Organisational Behaviour Interface", Journal Of Business Research 20: 3–11.

    Article  Google Scholar 

  • Hart, S. and A. Diamantopoulos. 1993. "Linking Market Orientation and Company Performance: Preliminary Evidence on Kohli and Jaworski’s Framework" Journal of Strategic Marketing 1: 93–121.

    Article  Google Scholar 

  • Johnston M. W., Parasuraman A, Futrell C M., & W. C. Black. 1990. "A longitudinal Assessment of the Impact of Selected Organisational Influences on Salespeople’s Organisational Commitment during Early Employment." Journal of Marketing Research XXVII (Aug):333–344.

    Article  Google Scholar 

  • Lucas G. H. Jnr., Parasuraman A., Davis R. A., & B. M. Enis 1987 "An Empirical Study of Salesforce Turnover." Journal of Marketing (July): 34–59.

    Google Scholar 

  • Michaels C. E. & P. E. Specter. 1982. "Causes of Employee Turnover. A test of the Mobley Griffeth, Hand & Meglino Model" Journal of Applied Psychology 67, (1): 53–59.

    Article  Google Scholar 

  • Naidu G.M. and C. Narayana. 1991. "How Marketing Oriented Are Hospitals In A Declining Market?" Journal Of Healthcare Marketing 11, (1): 23–30.

    Google Scholar 

  • Narver, J.C. and S.F. Slater. 1990. "The Effect of a Market Orientation on Business Profitability" Journal of Marketing (October): 20–35.

    Google Scholar 

  • Peterson R. A., Albaum G., & N. M. Ridgway. 1989. "Research Note: Consumers who Buy from Direct Sales Companies". Journal of Retailing 65(2): 273–286.

    Google Scholar 

  • Peterson R. A. & T. R. Wotruba. 1996. "What is Direct Selling? – Definition, Perspectives and Research Agenda" Journal of Personal Selling & Sales Management XVI (4) (Fall): 1–16

    Google Scholar 

  • Porter L.W., Steers R.M., and P.V. Boulian. 1974. "Organisational Commitment, Job Satisfaction and Turnover Amongst Psychiatric Technicians’Journal Of Applied Psychology 59 (Oct): 603–609.

    Article  Google Scholar 

  • Price J. L. 1977. The Study of Turnover. Iowa: Iowa State University Press.

    Google Scholar 

  • Price J. L. 1989. "The Impact of Turnover on the Organisation". Work and Occupations. 16, (4) (Nov): 461–473.

    Article  Google Scholar 

  • Sager J. K. 1990 "How to Retain Salespeople" Industrial Marketing Management 19 :155–166

    Article  Google Scholar 

  • Sager J. K. 1991. "A Longitudinal Assessment of Change in Salesforce Turnover". Journal of the Academy of Marketing Science 19 (1): 25–36.

    Article  Google Scholar 

  • Sheridan J. E. 1992. "Organisational Culture and Employee Retention" Academy of Management Journal 35 (5): 1036–1056.

    Article  Google Scholar 

  • Tyagi P. K. & T. R. Wotruba. 1993. "An Exploratory Study of Reverse Causality Relationships Among Salesforce Turnover Variables". Journal of the Academy of Marketing Science 21, (2): 143–153.

    Article  Google Scholar 

  • Wotrnba T. R., Sciglimpaglia D., & P. K. Tyagi. 1987. &"Toward a Model of Turnover in Direct Selling Organisations&" AMA Winter Education Conference &–Marketing Theory Proceedings: 348&–353.

    Google Scholar 

  • Wotruba T. R. 1990 "The Relationship of Job Image, Performance, and Job Satisfaction to Inactivity-Proneness of Direct Salespeople" Journal of the Academy of Marketing Science 18(2): 113&–121.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Academy of Marketing Science

About this paper

Cite this paper

Msweli, P., Sargeant, A. (2015). Direct Selling in the Rainbow Nation - Retaining the Distributor!. In: Chebat, JC., Oumlil, A. (eds) Proceedings of the 1998 Multicultural Marketing Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-17383-2_52

Download citation

Publish with us

Policies and ethics