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Handling Complaints, Meetings, and Presentations

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Management and Leadership – A Guide for Clinical Professionals

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Abstract

Being responsible for handling complaints, meetings, and presentations is a part and parcel of work life, especially as one rises higher up in the workforce hierarchy. Effective complaint management is important in order to deliver high quality services to the satisfaction of the consumers/clients while maintaining the accreditation standards and credentialing criteria, using clinical and performance indicators. Understanding the essentials of complaint management is therefore important for advanced trainees, as well as supervisors and managers in any workplace. Health care organisations strive for quality improvement in clinical care and management. Besides clinical skills, the health care staff needs managerial skills to coordinate with various staff for a range of processes including human resource management, research activities, networking, and education. Meetings are usually the starting point for all these processes. Effective meetings and effective presentations are thus crucial to achieve the organisation’s goal. This chapter reviews the essentials of how to handle complaints, meetings, and presentations at workplace.

…God created the world in six days. On the seventh day, he rested. On the eighth day, he started getting complaints. And it hasn’t stopped since

—James Scott Bell

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Authors and Affiliations

  1. Department of Neonatal Paediatrics, King Edward Memorial Hospital for Women, 374 Bagot Road, Subiaco, 6008, Perth, WA, Australia

    Haribalakrishna Balasubramanian & Prof Sanjay Patole MD, DCH, FRACP, MSc, DrPH

  2. Centre for Neonatal Research and Education, University of Western Australia, Perth, WA, Australia

    Prof Sanjay Patole MD, DCH, FRACP, MSc, DrPH

Authors
  1. Haribalakrishna Balasubramanian
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  2. Prof Sanjay Patole MD, DCH, FRACP, MSc, DrPH
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Correspondence to Sanjay Patole MD, DCH, FRACP, MSc, DrPH .

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Editors and Affiliations

  1. Department of Neonatal Paediatrics, KEM Hospital for Women, Perth, West Australia, Australia

    Sanjay Patole

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Balasubramanian, H., Patole, S. (2015). Handling Complaints, Meetings, and Presentations. In: Patole, S. (eds) Management and Leadership – A Guide for Clinical Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-11526-9_4

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  • DOI: https://doi.org/10.1007/978-3-319-11526-9_4

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-11525-2

  • Online ISBN: 978-3-319-11526-9

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