Abstract
Conflict in health-care, at all levels of the organization is both common and expected. Providing care to patients presents unique challenges in an environmental context that is characterized by physical and emotional adversity, and especially for practitioners, persistent stress. This chapter discusses issues that are central to the nature of conflict encountered in health-care settings from a relational person-centered perspective. Conflict is viewed as non-linear and multi-determined. A conceptual overview of the common sources of conflict, and its impact, in a health care setting are discussed in terms of the patient-practitioner relationship as well as within multi-disciplinary teams. Understanding patient’s responses to communication of illness as well as group dynamics within treating teams is critical to a fulsome understanding of the role conflict plays within these relationships. Principals of authenticity, empathy and unconditional positive regard from a person-centered perspective are presented as a guide for navigating these relationships toward resolution and growth when conflict inevitably arises.
In the middle of difficulty lies opportunity
—J. A. Wheeler on Einstein (1979
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Studdert DM, Burns JP, Mello MM, Puopolo AL, Truog RD, Brennan TA (2003) Nature of conflict in the care of pediatric intensive care patients with prolonged stay. Pediatrics 112:553–558
Lang M, Taylor A (2000) The making of a mediator. Jossey-Bass, San Fransico
Mayer B (2000) The dynamics of conflict resolution: a practitioner’s guid. Jossey-Bass, San Fransico
Witherington DC (2011) Taking emergence seriously: the centrality of circular causality for dynamic systems approach to development. Hum Dev 54:66–92
Juarrero A (1999) Chapter 1: Introduction. Dynamics in action: Intentional behavior as a complex system. Cambridge: MIT Press, pp 1–11
Juarrero A (2009) Top-down causation and autonomy in complex systems. In: Murphy N, Ellis GER, O’Connor T (eds) Downward causation and the neurobiology of free will. Springer, Berlin, pp 83–102
Kottler JA, Englar-Carlson M (2010) Learning group leadership: An experiential approach, 2nd. ed. Sage Publications, California
Harrington J (2001) Health effects of shift work and extended hours of work. Occup Environ Med 58:68–72
Stansfeld S, Candy B (2006) Psychological work environment and mental health: a meta-analytic review. Scand J Work Env Hea 32(6):443–462
Back AL, Arnold RM (2005) Dealing with conflict in caring for the seriously ill. JAMA 293:1374–1381
Brown R (2000) Group processes. Blackwells, Oxford
Mayer B (2000) The dynamics of conflict resolution: a practitioners guide. Wiley, San Francisco
Moore C (2003) The mediation process. Jossey-Bass, San Fransico
Dorr Goold S, Williams B, Arnold RM (2000) Conflicts regarding decisions to limit treatment: a differential diagnosis. JAMA 283:909–914
Gillotti C, Applegate J (2000) Explaining illness as bad news: individual differences in explaining illness-related information. In: Whaley BB (ed) Explaining illness: research, theory, and strategies. Lawrence Erlbaum Associates Inc., Mahwah, pp 100–120
Finnegan R (2004) Communicating humans … but what does that mean? In: Barett S, Komaromy C, Robb M, Rogers A (eds) Communication relationshis and care: a reader. Routledge, New York, pp 7–13
White M (1986) Negative explanation, restraint, and double description: a template for family therapy. Fam Process 25:169–184
de Pentheny O’Kelly C, Urch C, Brown EA (2011) The impact of culture and religion on truth telling at the end of life. Nephrol Dial Transpl 26:3838–3842
McIlduff E, Coghlan D (2000) Reflections: understanding and contending with passive-aggressive behavior in teams and organizations. J Manage Psychol 15:716–736
Clegg S, Kornberger M, Pitsis T (2011) Managing teams and groups. In: Clegg S, Kornberger M, Pitsis T (eds) Managing and organisations: an introduction to theory and practice. Sage Publications, London
Lazarus RS (2000) Toward a better research on stress and coping. Am Psychol 55:665–673
Reid C, Stewart E, Thorne G (2004) Multidisciplinary sport science teams in elite sport: comprehensive servicing or conflict and confusion? Sport Psychol 18:204–217
O’Donovan A, Halford WK, Walters B (2011) Towards best practice supervision of clinical psychology trainees. Aust Psychol 46:101–112
Nellis AC, Hawkins KL, Redico MJ, Way SK (2011) Productive conflict in supervision. 2011 ACES Conference, 26–28 October 2011 Nashville Tennessee
Motschnig-Pitrik R, Barrett-Lennard GT (2010) Co-actualization: a new construct for understanding well-functioning relationships. J Humanist Psychol 50:374–398
Rogers C (1957) The necessary and sufficient conditions of therapeutic personality change. J Consult Psychol 21:95–103
Barrett-Lennard GT (2013) The relationship paradigm: human being beyond individualism. Palgrave Macmillan, Houndmills
Barrett-Lennard GT (2005) Relationship at the centre. Northwestern University, Whurr
Mearns D, Thorne B (2007) Person-centred counselling in action. Sage Publications, London
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this chapter
Cite this chapter
Campbell, C., Reid, C. (2015). The Nature of Conflict in Health-Care. In: Patole, S. (eds) Management and Leadership – A Guide for Clinical Professionals. Springer, Cham. https://doi.org/10.1007/978-3-319-11526-9_11
Download citation
DOI: https://doi.org/10.1007/978-3-319-11526-9_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-11525-2
Online ISBN: 978-3-319-11526-9
eBook Packages: MedicineMedicine (R0)