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Tools and Applications

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Service Systems

Part of the book series: SpringerBriefs in Computer Science ((BRIEFSCOMPUTER))

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Abstract

The LSS-USDL model is an important contribution towards a better formalization and standardization of service system management.

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Notes

  1. 1.

    Result found in http://lss-usdl-editor.herokuapp.com/service_systems/5.

  2. 2.

    Result found in http://lss-usdl-editor.herokuapp.com/service_systems/6.

  3. 3.

    Result found in http://lss-usdl-editor.herokuapp.com/service_systems/7.

References

  1. Sybren Kinderen and Jaap Gordijn. Reasoning about substitute choices and preference ordering in e-services. In Advanced Information Systems Engineering, pages 390–404. Springer, 2008.

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  2. Jorge Cardoso, Carlos Pedrinaci, Torsten Leidig, Paulo Rupino, and Peter De Leenheer. Open semantic service networks. In International Symposium on Services Science (ISSS), Leipzig, Germany, 2012.

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  3. Sabine Fließ and Michael Kleinaltenkamp. Blueprinting the service company: Managing service processes efficiently. Journal of Business Research, 57(4):392–404, 2004.

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  4. Robert Glushko and Lindsay Tabas. Designing service systems by bridging the front stage and back stage. Information Systems and e-Business Management, 7:407–427, 2009.

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  5. Carlos Pedrinaci, Jorge Cardoso, and Torsten Leidig. Linked USDL: A Vocabulary for Web-scale Service Trading. In 11th Extended Semantic Web Conference, Crete, Greece, May 2014.

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  6. Jorge Cardoso, Alistair Barros, Norman May, and Uwe Kylau. Towards a unified service description language for the internet of services: Requirements and first developments. In Services Computing (SCC), 2010 IEEE International Conference on, pages 602–609. IEEE, 2010.

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  7. Dwayne Gremler. Service Blueprinting: Designing Service from the Customer’s Point of View. In Phonak Practice Development Conference, 2011.

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  8. Robert Glushko. Seven contexts for service system design. Handbook of service science, pages 219–249, 2010.

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  9. Ricardo Lopes, João Duro, Rui Chicória, Ana Mateus, and Pedro Raposeira. klinkr - Using COnCoRD: A Customer Centered Service Design Approach. http://eden.dei.uc.pt/jcardoso/Services/Concord/Klinkr-Service-Design-Using-CONCORD.pdf, 2012.

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Author information

Authors and Affiliations

  1. Department of Informatics Engineering, University of Coimbra, Coimbra, Portugal

    Jorge Cardoso

  2. University of Coimbra, Coimbra, Portugal

    Ricardo Lopes

  3. Ghent University, Ghent, Belgium

    Geert Poels

Authors
  1. Jorge Cardoso
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  2. Ricardo Lopes
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  3. Geert Poels
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Corresponding author

Correspondence to Jorge Cardoso .

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Cardoso, J., Lopes, R., Poels, G. (2014). Tools and Applications. In: Service Systems. SpringerBriefs in Computer Science. Springer, Cham. https://doi.org/10.1007/978-3-319-10813-1_5

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  • DOI: https://doi.org/10.1007/978-3-319-10813-1_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-10812-4

  • Online ISBN: 978-3-319-10813-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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