Abstract
This chapter presents four theories from different academic disciplines that provide a comprehensive view of service. According to Gregor’s taxonomy of theory types [1], the theories presented are theories for analysis.
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Cardoso, J., Lopes, R., Poels, G. (2014). Conceptual Frameworks. In: Service Systems. SpringerBriefs in Computer Science. Springer, Cham. https://doi.org/10.1007/978-3-319-10813-1_2
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DOI: https://doi.org/10.1007/978-3-319-10813-1_2
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