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The Impact of Online Social Networks on Decision Support Systems

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From Information to Smart Society

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 5))

Abstract

Previous research on this matter had already determined that many concepts are encompassed by both online social networking and decision support systems research. Due to the large number of concepts and using clustering techniques, we were able to determine four concept clusters, namely: the technical infrastructure, online communities, network analysis and knowledge management. Then, we intended to gain further knowledge on how those concepts influenced DSS related research and the contribution of each cluster to the support of the phases of decision-making process. We also wanted to perceive the interconnections among the concept clusters themselves, for which we used structural equation modeling techniques.

The obtained results evidence that not only online social networks are being used as a technical infrastructure to support the three decision making phases and to support knowledge management and online communities, but also that the other clusters only regard the intelligence phase of the decision process.

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Acknowledgments

This work has been partially supported by the Portuguese Foundation for Science and Technology under project grant PEst-OE/EEI/UI308/2014.

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Authors and Affiliations

  1. Department of Management and Economics, Beira Interior University, Covilhã, Portugal

    Francisco Antunes

  2. INESCC – Computer and Systems Engineering Institute of Coimbra, Coimbra, Portugal

    Francisco Antunes & João Paulo Costa

  3. Faculty of Economics, Coimbra University, Coimbra, Portugal

    João Paulo Costa

Authors
  1. Francisco Antunes
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  2. João Paulo Costa
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Corresponding author

Correspondence to Francisco Antunes .

Editor information

Editors and Affiliations

  1. Department of Business Administration, University of Verona, Verona, Italy

    Lapo Mola

  2. Department of Management and Technology, Bocconi University, Milan, Italy

    Ferdinando Pennarola

  3. CeRSI Research Center in Information Systems, LUISS Guido Carli University, Rome, Italy

    Stefano Za

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Antunes, F., Costa, J.P. (2015). The Impact of Online Social Networks on Decision Support Systems. In: Mola, L., Pennarola, F., Za, S. (eds) From Information to Smart Society. Lecture Notes in Information Systems and Organisation, vol 5. Springer, Cham. https://doi.org/10.1007/978-3-319-09450-2_7

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