Abstract
This chapter provides an overview of the Product-Service Systems (PSS) field. It introduces the PSS concept, describes its potential benefits (in terms of economic, environmental and socio-ethical sustainability), and its main drivers and barriers. The PSS concept represents a promising economic model to decouple economic value from material and energy consumption. However, the adoption of sustainable PSSs by industry is still very limited. The reason is that this kind of innovations can be considered, in most of the cases, radical ones, because they challenge existing customer habits, organisational structures and regulative frameworks. Therefore, the challenge is not only to conceive sustainable PSS concepts (several methods and tools can in fact be used to support this task), but also to understand which strategies and development pathways are the most appropriate to favour their introduction and scaling up.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
- 2.
- 3.
This happens when PSS providers keep the ownership, or at least retains some responsibility, on the product/s included in the PSS offer.
- 4.
See for example: Kathalys, method for sustainable product-service innovation (Luiten et al. 2001); DES, Design of eco-efficient services methodology (Brezet et al. 2001); MEPSS, Methodology for Product Service System development (Van Halen et al. 2005); MSDS, Method for System Design for Sustainability (Vezzoli et al. 2009; Vezzoli 2010).
- 5.
SusHouse (Strategies towards the Sustainable Household 1998–2000), ProSecCo (Product-Service Co-design 2002–2004), HiCs (Highly Customerized Solutions 2001–2004), MEPSS (MEthodology for Product Service System development 2002–2005), and SusProNet (Sustainable Product Development Network 2002–2005).
References
Agri J, Andersson E, Ashkin A, Söderström J (1999) Selling functions: a study of environmental and economic effects of selling functions. CPM-report 1999:6. Chalmers Tekniska Högskola, Göteborg
Alexander M (1997) Managing the boundaries of the organisation. Long Range Plan 30:787–789
Baines T, Lightfoot H, Evans S, Neely A, Greenough R, Peppard J, Roy R, Shehab E, Braganza A, Tiwari A, Alcock J, Angus J, Bastl M, Cousens A, Irving P, Johnson M, Kingston J, Lockett H, Martinez V, Micheli P, Tranfield D, Walton I, Wilson H (2007) State-of-the-art in product service-systems. Proc Inst Mech Eng Part B J Eng Manuf 221:1543–1552
Behrendt S, Jasch C, Kortman J, Hrauda G, Pfitzner R, Velte D (2003) Eco-Service Development: Reinventing Supply and Demand in the European Union. Sheffield, UK: Greenleaf Publishing
Belk RW (1985) Materialism: Trait Aspects of Living in the Material World. J Consum Res 12: 265–280
Brandstotter M, Haberl M, Knoth R, Kopacek B, Kopacek P (2003) IT on demand—towards an environmental conscious service system for Vienna (AT). In: Proceedings of the 3rd international symposium on environmentally conscious design and inverse manufacturing: EcoDesign’03 (IEEE Cat. No. 03EX895), pp 799–802
Brezet H, Bijma AS, Ehrenfeld J, Silvester S (2001) The design of eco-efficient services. Methods, tools and review of the case study based “Designing eco-efficient Services” project. Report for Dutch Ministries of Environment (VROM). VROM, The Hague
Catulli M (2012) What uncertainty? Further insight into why consumers might be distrustful of product service systems. J Manuf Technol Manage 23:780–793
Centre for Sustainable Design (2001) Sustainable Service Systems (3S). Transition towards sustainability. In: Proceedings of the 6th international conference towards sustainable product design, De Rode Hoed, Amsterdam, 29–30 Oct 2001
Ceschin F (2010) How to facilitate the implementation and diffusion of sustainable product-service systems? Looking for synergies between strategic design and innovation sciences. In: Ceschin F, Vezzoli C, Zhang J (eds) Sustainability in design: now! Challenges and opportunities for design research, education and practice in the XXI century. Proceedings of the Learning Network on Sustainability (LeNS) conference, vol 1. Bangalore, 29 Sep–1 Oct 2010. Greenleaf Publishing, Sheffield, pp 440–454
Ceschin F (2013a) Critical Factors for managing the implementation and diffusion of eco-efficient product-service systems: insights from innovation sciences and companies’ experiences. J Cleaner Prod 45:74–88
Ceschin F (2013b) The societal embedding of sustainable product-service systems. Looking for synergies between strategic design and transition studies. In: Vezzoli C, Kohtala C, Srinivasan A, Xin L, Fusakul M, Sateesh D, Diehl JC (eds) Product-Service System design for sustainability. Greenleaf Publishing, Sheffield (in press)
Ceschin F, Vezzoli C (2010) The role of public policy in stimulating radical environmental impact reduction in the automotive sector: the need to focus on product-service system innovation. Int J Automot Technol Manage 10:321–341
Cohen MA, Agrawal N, Agrawal V (2006) Winning in the aftermarket. Harvard Bus Rev 84:129–138
Cook M, Bhamra T, Lemon M (2006) The transfer and application of product service-systems: from academia to UK manufacturing firms. J Cleaner Prod 14:1455–1465
Cooper T, Evans S (2000) Products to services: a report for friends of the earth produced by the centre for sustainable consumption. Hallam University, Sheffield
Davidow WH, Uttal B (1989) Total customer service: the ultimate weapon. Harper & Row, New York
Dickson PR (1992) Toward a general theory of competitive rationality. J Mark 56:69–83
Ehrenfeld JH (2008) Sustainability by design: a subversive strategy for transforming our consumer culture. Yale University Press, New Haven, London
Ellger C, Scheiner J (1997) After industrial society: service society as clean society? Environmental consequences of increasing service interaction. Serv Ind J 17:64–579
European Commission (EU) (2001) Eco-services for sustainable development in the european community. European Commission, Brussels
Fishbein B, McGarry LS, Dillon PS (2000) Leasing: a step toward producer responsibility. Inform, USA
Frambach RT, Wels-Lips I, Gundlach A (1997) Proactive product service strategies. Industrial Marketing Management, 26:341–352
Gebauer H, Friedli T, Fleisch E (2006) Success factors for achieving high service revenues in manufacturing companies. Benchmarking, 13 (3):374–386
Ghemawat P (1986) Sustainable advantage. Harvard Bus Rev 64:53–58
Giarini O, Stahel W (1989/1993) The limits to certainty, facing risks in the new service economy (2nd ed). Dordrecht
Giddens A (1984) The constitution of society: outline of a theory of structure. Polity Press, Cambridge
Goedkoop M, van Halen C, te Riele H, Rommes P (1999) Product services systems, ecological and economic basics, Report 1999/36. VROM, The Hague
Graedel TE (1998) Lifecycle assessment in the service industry. J Ind Ecol 1:57–70
Hacker A (1967) A defence (or at Least an Explanation) of American materialism. Sales Management, March 1967, pp 31–33
Halkier B (1998) Miljbhensyn i Forbrug. Erfaringer og Forhandlinger i Ambivalente Hverdagsliv. Institut for Miljb, Teknologi og Samfund, Roskilde Universitets, Roskilde
Heiskanen E, Jalas M (2000) Dematerialisation through services: a review and evaluation of the debate. Ministry of the Environment, Environmental Protection Department, Helsinki
Hockerts K, Geissler F, Petmecky A, Seuring S. (1993) Kreislaufwirtschaft statt Abfallwirtschaft—Optimierte Nutzung und Einsparung von Ressourcen durch Öko-Leasing und Servicekonzepte [Closed loop economy instead of waste management—optimised use and resource saving through eco-leasing and service concepts]. Bayreuther Initiative für Wirtschaftsökologie, Bayreuth
Hockerts K, Weaver N (2002) Towards a theory of sustainable product service systems: What are the Dependent and Independent Variables of S-PSS? In: Proceedings of the INSEAD-CMER research workshop “Sustainable Product Service Systems: Key Definitions and Concepts”, 9 May 2002
Jackson T, Marks N (1999) Consumption, sustainable welfare and human needs: with reference to UK expenditure patterns between 1954 and 1994. Ecol Econ 28:421–441
James P, Hopkinson P (2002) Service innovation for sustainability. A new option for UK environmental policy? Bradford University, Bradford
Kilbourne WE, Beckmann SC, Lewis A (2001) A multinational examination of the role of the dominant social paradigm in environmental attitudes of university students. Environ Behav 33:209–229
Kyj LS, Kyj MJ (1994) Customer service: product differentiation in international markets. Int J Phys Distrib Logistics Manage 24:41–49
Lanzavecchia C (2000) Il Fare Ecologico. Il Prodotto Industriale e i suoi Requisiti Ambientali. Paravia Bruno Mondadori Editori, Torino
Larsson R, Olsson-Tjarnemo H, Plogner AC, Ostlund S (1996) Market pull or legislative push: a framework for strategic ecological reorientation. Scand J Manage 12:305–315
Luiten H, Knot M, van der Horst T (2001) Sustainable product service-systems: the Kathalys method. In: Proceedings of the 2nd international symposium on environmentally conscious design and inverse manufacturing, Tokyo, 12–15 Dec 2001, pp 190–197
Mathieu V (2001) Product services: from a service supporting the product to service supporting the client. J Bus Ind Mark 16:39–58
Manzini E, Vezzoli C (2003) A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize. J Cleaner Prod 11:851–857
Manzini E, Vezzoli C, Clark G (2001) Product service systems: using an existing concept as a new approach to sustainability. J Des Res 1
Martinez V, Bastl M, Kingston J, Evans S (2010) Challenges in transforming manufacturing organisations into product-service providers. J Manuf Technol Manage 21:449–469
Max-Neef M (1991) Human scale development: conception, application and further reflections. The Apex Press, New York
Max-Neef M (1995) Economic growth and quality of life: a threshold hypothesis. Ecol Econ 15:115–118
Mont O (2001) Introducing and developing a product-service system (PSS) Concept in Sweden, IIIEE Reports 2001:6. Lund University and NUTEK, Lund IIIEE
Mont O (2002a) Clarifying the concept of product-service system. J Cleaner Prod 10:237–245
Mont O (2002b) Drivers and barriers for shifting towards more service-oriented businesses: analysis of the PSS field and contribution from Sweden. J Sustain Prod Des 2:89–103
Mont O (2004a) Product-service systems: panacea or myth? PhD dissertation, Lund University
Mont O (2004b) Institutionalisation of sustainable consumption patterns based on shared use. Ecol Econ 50:135–153
Mont O, Lindhqvist T (2003) The role of public policy in advancement of product service systems. J Cleaner Prod 11:905–914
Mont O, Plepys A (2008) Sustainable consumption progress: should we be proud or alarmed. J Cleaner Prod 16:531–537
Normann R, Ramirez R (1995) Le strategie interattive d’impres. Dalla catena alla costellazione del valore, ETAS libri, Milan
Oliva R, Kallenberg R (2003) Managing the transition from products to services. Int J Serv Ind Manage 14:160–172
Rocchi S (2005) Enhancing sustainable innovation by design. PhD thesis, Erasmus University, Rotterdam
Røpke I (1999) The dynamics of willingness to consume. Ecol Econ 28:399–420
Rosen LD, Karwan KR, Scribner LL (2003) Service quality measurement and the disconfirmation model: taking care in interpretation. Total Qual Manage 14:3–14
Scott WR (1995) Institutions and organizations. Sage Publications, Thousand Oaks
Stahel WR (1994) The utilisation-focused service economy: resource efficiency and product-life extension. In: Allenby BR (ed) The greening of industrial ecosystems. National Academy Press, Washington, pp 178–190
Stahel WR (1997a) The functional economy: cultural and organizational change. In: Richards (ed) The industrial green game. National Academy Press, Washington
Stahel WR (1997b) The service economy: ‘wealth without resource consumption’? Philos Trans Royal Soc Lond 355:1309–1319
Stahel WR (1998) From products to services: selling performance instead of goods. Available on line: http://www.greeneconomics.net/Stahel%20Essay1.doc. Accessed 19 Aug 2011
Stahel WR (2001) Sustainability and services. In: Charter M, Tischner U (eds) Sustainable solutions: designing products and services for the future. Greenleaf Publishing, Sheffield, pp 151–164
Stahel WR et al (2000) From manufacturing industry to a service economy, from selling products to selling the performance of products. Product-Life Institute, Geneva
Stoughton M, Shapiro KG, Feng L, Reiskin E (1998) The business case for EPR: a feasibility study for developing a decision-support tool. Tellus Institute, Boston
Tischner U, Ryan C, Vezzoli C (2009) Product-service systems. In: Crul MRM, Diehl JC (eds) Design for sustainability: astep-by-step approach. UNEP, Paris
Tukker A (2004) Eight types of product-service system: eight ways to sustainability? Experiences from Sus-ProNet. Bus Strateg Environ 13:246–260
Tukker A, Tischner U (2006a) Product-services as a research field: past, present and future. Reflections from a decade of research. J Cleaner Prod 14:1552–1556
Tukker A, Tischner U (eds) (2006b) New business for Old Europe: product services, sustainability and competitiveness. Greenleaf publishers, Sheffield
Tukker A, Tischner U, Verkuijl M (2006) Product-services and sustainability. In: Tukker A, Tischner U (eds) New business for Old Europe. Product services, sustainability and competitiveness. Greenleaf publishers, Sheffield
Tukker A, van den Berg C, Tischner U (2006) Product-services: a specific value proposition. In: Tukker A, Tischner U (eds) New business for Old Europe. Product Services, Sustainability and Competitiveness. Greenleaf publishers, Sheffield
Tukker A, van Halen C (eds) (2003) Innovation scan product service combinations, manual. TNO-STB, Delft, and PricewaterhouseCoopers, Utrecht
United Nations Environmental Programme (UNEP) (2002) Product-service systems and sustainability: opportunities for sustainable solutions. UNEP, Paris
United Nations Environmental Program (UNEP) (2009) Design for sustainability: astep-by-step approach. UNEP, Paris
Van Halen C, Vezzoli C, Wimmer R (eds) (2005) Methodology for product service system. How to develop clean, clever and competitive strategies in companies. Assen, Van Gorcum
Vezzoli C (2007) System design for sustainability: theory, methods and tools for a sustainable “satisfaction-system” design. Maggioli Editore, Rimini
Vezzoli C (2010) System design for sustainability: theory, methods and tools for a sustainable “satisfaction-system” design (2nd ed). Maggioli Editore, Rimini
Vezzoli C, Manzini E (2008) Design for environmental sustainability. Springer, London
Vezzoli C, Ceschin F, Cortesi S (2009) Metodi e strumenti per il life cycle design: come progettare prodotti a basso impatto ambientale. Maggioli Editore, Rimini
Vezzoli C, Kohtala C, Srinivasan A, Xin L, Fusakul M, Sateesh D, Diehl JC (eds) (2013) Product-service system design for sustainability. Greenleaf Publishing, Sheffield (in press)
White AL, Stoughton M, Feng L (1999) Servicizing: the quiet transition to extended product responsibility. Tellus Institute, Boston
Wise R, Baumgartner P (1999) Go downstream e the new profit imperative in manufacturing. Harvard business review 77
Wong M (2001) Industrial sustainability (IS) and product service systems (PSS): a strategic decision support tool for consumer goods firms. University of Cambridge, Cambridge
Wong M (2004) Implementation of innovative product service-systems in the consumer goods industry. PhD dissertation, Cambridge University
Zaring O, Bartolomeo M, Eder P, Hopkinson P, Groenewegen P, James P, de Jong P, Nijhuis L, Scholl G, Slob A, Örninge M (2001) Creating eco-efficient producer services. Gothenburg Research Institute, Gothenburg
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2014 The Author(s)
About this chapter
Cite this chapter
Ceschin, F. (2014). Product-Service System Innovation: A Promising Approach to Sustainability. In: Sustainable Product-Service Systems. SpringerBriefs in Applied Sciences and Technology(). Springer, Cham. https://doi.org/10.1007/978-3-319-03795-0_2
Download citation
DOI: https://doi.org/10.1007/978-3-319-03795-0_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-03794-3
Online ISBN: 978-3-319-03795-0
eBook Packages: Business and EconomicsBusiness and Management (R0)